Dave,
Unfortunately businesses just don't work like this. RunRev probably
doesn't have someone at the pay grade you desire ("a rudimentary
knowledge of RunRev") with a spare hour of time a la carte to bill
for. And no matter what the client says, they don't (and shouldn't) do
work and just deliver it "as-is" with no expectation of follow-up time.
It's also not RunRev's job to give you an hour-by-hour breakdown
justifying a (still) relatively small job like this. Considering your
attitude about the change ("if it were that different then the stack
[in] question was probably badly written"), I think Rev's approach was
a wise one.
Sorry, but this is par for the course and while it's certainly your
prerogative to decline based on price, you are completely out of line
flaming RunRev over this in a public forum. Your experience is
understandable; however, I believe your perspective and judgement are
a bit off.
The problem was in a Password protected stack in the IDE. If the
stack in question had not been protected then I'd have changed it
myself and posted it to anyone that wanted it. All that needed to
happen was for someone at RunRev that had just the basic skill to
unlock the stack, look at the code in question and apply maybe 5 or
6 lines of code at most, re-protect the stack and send it to me. I'd
have done the rest. It didn't need a system's engineer just someone
with a rudimentary knowledge of RunRev could have done this.
Of course without seeing the code in question, it's hard to know for
sure, but honestly if it were so very different to the way I had
envisaged it, then it would have been good to have been told this,
then I'd at least be able to justify the decision.
At the same time, if it were that different then the stack is
question was probably badly written, but I really can't see that it
could be that bad.
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