Thanks for the two on-list responses to my post and a few more I received off-list.
Apparently they are no service email-addresses available, apart from the dead-end addresses with automated answers and the only live one that continues to direct me to the dead-ends. And I assume that all the seasoned Apple users of this list
seem to take it for granted that Apple produces fine products, but offers lousy service.
For those who recommended other international phone numbers:
I had explained in my last post why I am not willing to make international calls on the basis of my earlier experience, and because all I need is just an email with a Quicktime key for which I already paid for.
It seems that service for consumers constitutes the dark side of the Apple. Either this disastrous type of service is caused by internal dis-organisation and incompetence or it might be intentional, which would be even worse. I reserve a few comments I would like to make.-
This is the text of my last post I sent to Apple Store (U.S.) today:
Dear Apple Store Team,
my order W76150797 was made from Apple Store (U.S.). The data I again attached - see far below - were taken from "My Account" of Apple U.S. The data were available on your Apple Store site until last Sunday, Jan 9th, and somebody - probably you - has now deleted all traces concerning my order, and the information I now get from "My Account" page is "You don't have any saved carts or order history".
Very funny , isn't it? You delete my data, and then say you cannot find it??
The contact address you include in your post below (<http://promo.euro.apple.com/promo/help/de/consumer/> unfortunately leads into nowhere. All I get eventually is an Irish and British phone number. I have explained below why I am not willing to use such a service by phone.
All I need is an email containing my paid-for Quicktime Pro license code.
Where is the problem? Why can't you issue a key to me?? The whole thing borders on a grotesque.
Please, make an intelligent, competent, and user-friendly move and send me this key!
Desperate regards,
So far...
Wilhelm Sanke <www.sanke.org/MetaMedia>
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