Bill Marriott wrote:
Someone mentioned crash logs... I don't know where to find those. (Is that a Mac-only feature, or a Rev 2.7.x option I overlooked?)
Mac OS X has excellent crash reporting built directly into the OS which can be retrieved and emailed by the user, but Windows isn't so good. So Rev has built a utility into version 2.7 that will help Windows users also create log files.
For anyone who has crashes, here is what you do to retrieve and send the crash logs to support:
Mac OS X: Logs are created automatically by the OS, you don't need to do anything special. You can access them by opening the Console application and clicking the Logs button at the upper left. (You can also get to the same place by clicking the "More Info" button in the crash error dialog that appears immediately after a crash.) In the list of applications that appears, select Revolution. All the crashes that have ever occured since the last time you cleared the list will be in there. Runtime doesn't need the whole list, just look for the last entry. That's the crash you just had. Copy that out and send it. Each entry starts with a series of asterisks and a date stamp.
Windows XP: From within Revolution, open Revolution's Preferences in the Edit menu and tick the checkbox at the bottom of the General pane called "Crash reporting on Windows XP." Set the popup to Medium (that's as high as it goes.) This will produce a verbose log. Restart Revolution to activate the feature. The next time you crash, your log file will be in:
Documents and Settings/<username>/Application Data/Runtime Revolution/Revolution <edition type>/Crash Logs
Send the relevant portion to support or paste its contents into a Bugzilla report.
-- Jacqueline Landman Gay | [EMAIL PROTECTED] HyperActive Software | http://www.hyperactivesw.com _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
