Richard, I respectfully disagree with some of the points made.
Dave specifically stated:
The problem is that when they read the sales small print (in this case) and see support is not included. << I believe he was referring to his company's Enterprise developers and management when he said it. Support fees are widespread in Enterprise-- especially in software development. If you code in Xcode and need support, you pay Apple a yearly support fee. If you code in Visual Studio and you need the upgrades for MSDN, you pay over $2K per year. It is typical for Enterprise customers to pay 10% or more in yearly support and maintenance fees for all types of sofware. That said, many software toolkits automatically include the price of "Standard Support and Maintenance" with the first year of purchase. I imagine Rev doesn't do this because they are trying to hit a very low pricepoint. They may wish to rethink that decision. TrollTech, another cross-platform development toolset, includes 1-year support and maintenance plan, but just see how expensive they are: (You may want to make sure you are sitting down) http://www.trolltech.com/support/support/standard and http://www.trolltech.com/products/qt/licenses/pricing The thought that the small price of Rev's support/maintance program would throw Enterprise customers off, perhaps tells more about the customers than Rev's pricing strategies. In anycase, I agree with your premise of supporting applications you author. That said, supporting WebMerge vs RunRev is two different levels of activity. Heck, just providing support for altSQLite and altBrowser kept Chris quite busy! _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution