On 19/9/01 5:42 am, Ellen Breyer <[EMAIL PROTECTED]> wrote:
> You can't be saying that because I bought early (July 17, for $350) my
> upgrade price will be $169? 50% of the original price after being out only a
> few months? (Even 25% from v1.0 is highway robbery.)
Standard licenses do not come with updates. We could have decided to charge
the entire $349 price again for the update, we didn't do that. We are
working aggressively on the pricing model for Revolution and this seems like
a fair and reasonable upgrade price given all the features in the upgrade.
> I guess in a year's time we could be paying more than $1000 for the
> privilege of using Revolution. Is that your plan? What's the upgrade
> schedule? Do you really expect everyone to pay 50% of the original price
> every two months?
Its not every two months - the upgrade is due at the end of October, which
is 4 months from the release of 1.0. As a Standard license holder, you
don't have to buy every update - you could hang on and wait for the next
one.
> This is now the biggest ripoff in software history,
> unrivalled even by Microsoft.
All companies charge for updates. If you don't want to pay for updates (and
want support, priority on feature requests and printed manuals) you can
purchase a professional license for $995. We are a small company with high
development costs.
> I think you should be honest and tell people this BEFORE they are suckered
> into buying Revolution,
We do. It is indicated in the license agreement, on the order forms inside
the product and on our web site. Standard licenses require you to pay for
updates.
> "Home of the endless 75%/quarter upgrade fee"(tm). I
> had no idea this could ever occur.
As I said, it was clearly documented. I don't know where the 75% figure
comes from...
I am obviously concerned about this misunderstanding, and if you are still
not satisfied with my response then please reply to me off list and we will
see what we can do.
Regards,
Kevin
Kevin Miller <[EMAIL PROTECTED]> <http://www.runrev.com/>
Runtime Revolution Limited - Power to the Developer!
Tel: +44 (0)131 718 4333. Fax: +44 (0)1639 830 707.
