IRC is also used heavily in the hbase community and people do use it there for install questions pretty commonly.
Whether this works is critically dependent on having guys like Mike Stack who are able to keep an eye on IRC and answer the questions. My own preference is to use the mailing list for these support purposes because we have such broad timezone distribution. On Wed, Aug 31, 2011 at 7:21 AM, Grant Ingersoll <gsing...@apache.org>wrote: > On the user side, there is a huge benefit for discussions to be on the > mailing list here as I think most people's workflow, plus Google, etc. make > it easy to lookup past answers. That being said, most users in Lucene land > don't use the IRC channels for questions. It's more a dev hangout. >
