I believe Si is zeroing in on this in his jira
https://issues.apache.org/jira/browse/OFBIZ-1454
might want to add your comments

Evangelina Bowman sent the following on 11/29/2007 4:36 PM:
> When using the VOID SALE button from the Manager screen to void an order, I
> enter the order number and get the confirmation that the order was voided. 
> However, when I check the order in order manager there are no changes.
> Customer refunds were NOT generated in Payments either.
> What is the best method to generate Refunds in POS? Old POS documentation
> (July 2005) describes the refund process in POS as a MINUS QTY transaction.
> Is this still true?
> 
> Thanks,
> Evangelina 

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