Hi, This is the description of the fuctionality: *Returns*
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. Refunds will be credited to your original method of payment. *Returns by Post * Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label. Peel off the label that comes with delivery, stick it to the parcel and post it to us *(at your own cost)* so that we receive it within 7 working days of delivery. You will get the price of the product and the return delivery charge if you are returning the product because of any damage to the product or wrongly delivered product. But in all other cases the customer has to bare the cost of returning any purchased item. *Download a return label here.*<http://www.topshop.com/returns/return_label.pdf> Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from application. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details. You can call Customer Services between 10am and 5pm (GMT/BST) on week days. *UK customers:* 00 44 (0) XXXXXXXXXX For security reasons, we cannot accept this information via email. *Note* Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 7 days have passed since you received the items. If you experience any difficulties with the online returns process please contacts us at [EMAIL PROTECTED] *Returning Goods Bought as Special Offers* If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. -- With regards, S K Pradeep kumar
