Thanks Hemant. I think that's all good advice. :) In our case the person was using a laptop with mic, speakers and webcam built-in. So there wasn't an issue of devices not being connected or recognized.
There was a discussion recently about some related issues. I think the best thing is for all new users to use setup link before entering their meeting room. Can be done from the dashboard (see below) or by providing new users with a link like the following: [https://yourhost:5080/openmeetings/hash? swf=settings]. Thanks! Dan On Sat, Jul 21, 2018 at 8:24 AM, Daniel Ascher <aplusad...@aplustutoring.com > wrote: > I saw the same issue yesterday with someone using a Macbook Air. > > On Sat, Jul 21, 2018 at 8:19 AM, Ludovic MESSINGER <l...@laposte.net> > wrote: > >> Hello, >> >> When I open the settings to activate my mwebcam or mic, sometimes the >> device list is blank. For webcam it displays the 1st line and then an other >> blank line and for mic the 1st line and then 2 or 3 blank lines. >> >> I have seen this on Chrome with OpenMeetings Version 4.0.3. >> It seems that this problem happens only the 1st time you set the webcam >> and mic for a user. >> >> Have some of you the same problem ? >> >> PS: Do you know when a version without Flash for Webcam and Mic >> communication will be released? >> >> Regards, >> Ludovic >> > > > > -- > Daniel Ascher, M.Ed. > President > A+ Test Prep and Tutoring > "Creating Bright Futures" > > 505 York Road, Suite 6 > Jenkintown, PA 19046 > Office: 215.886.9188 > Direct: 267.242.9640 > Click here to schedule a phone call with me. > <https://app.hubspot.com/meetings/aplusadmin/phone-call> > Sign Up for A+ News and Test Prep Tips! > <https://www.aplustutoring.com/educational-blog-articles-subscription> > <http://aplustutoring.com> > -- Daniel Ascher, M.Ed. President A+ Test Prep and Tutoring "Creating Bright Futures" 505 York Road, Suite 6 Jenkintown, PA 19046 Office: 215.886.9188 Direct: 267.242.9640 Click here to schedule a phone call with me. <https://app.hubspot.com/meetings/aplusadmin/phone-call> Sign Up for A+ News and Test Prep Tips! <https://www.aplustutoring.com/educational-blog-articles-subscription> <http://aplustutoring.com>
