BTW what version is this? On Mon, 30 Mar 2020 at 21:52, Maxim Solodovnik <solomax...@gmail.com> wrote:
> You already post this one 4 days ago > and I have asked for JIRA :)) > Will try to address ASAP > > On Mon, 30 Mar 2020 at 21:51, Rodolfo Gonzalez <rodolfo.gonza...@gmail.com> > wrote: > >> I've just found this exception in the output, I'm not quite sure if this >> is related to the reported problem, but the users are complaining of not >> being able to connect: >> >> ERROR 03-30 08:49:19.686 o.a.o.w.a.WebSession:208 [.0-5451-exec-50] - >> Unexpected exception while checking hashes >> java.lang.NullPointerException: null >> at >> org.apache.openmeetings.db.entity.basic.Client.getUserId(Client.java:124) >> at >> org.apache.openmeetings.web.app.ClientManager.getByKeys(ClientManager.java:296) >> at >> org.apache.openmeetings.web.app.ClientManager.invalidate(ClientManager.java:305) >> at >> org.apache.openmeetings.web.app.WebSession.invalidate(WebSession.java:122) >> at org.apache.wicket.Session.invalidateNow(Session.java:513) >> at >> org.apache.openmeetings.web.app.WebSession.checkHashes(WebSession.java:183) >> at >> org.apache.openmeetings.web.pages.HashPage.onInitialize(HashPage.java:102) >> at org.apache.wicket.Component.fireInitialize(Component.java:871) >> at >> org.apache.wicket.MarkupContainer.internalInitialize(MarkupContainer.java:1037) >> at org.apache.wicket.Page.isPageStateless(Page.java:461) >> at >> org.apache.wicket.core.request.mapper.AbstractBookmarkableMapper.getPageInfo(AbstractBookmarkableMapper.java:473) >> at >> org.apache.wicket.core.request.mapper.AbstractBookmarkableMapper.mapHandler(AbstractBookmarkableMapper.java:420) >> at >> org.apache.wicket.core.request.mapper.MountedMapper.mapHandler(MountedMapper.java:155) >> at >> org.apache.openmeetings.web.app.Application$NoVersionMapper.mapHandler(Application.java:282) >> at >> org.apache.wicket.request.mapper.CompoundRequestMapper.mapHandler(CompoundRequestMapper.java:210) >> at >> org.apache.wicket.request.cycle.RequestCycle.mapUrlFor(RequestCycle.java:449) >> at >> org.apache.wicket.request.handler.render.WebPageRenderer.respond(WebPageRenderer.java:233) >> at >> org.apache.wicket.core.request.handler.RenderPageRequestHandler.respond(RenderPageRequestHandler.java:202) >> at >> org.apache.wicket.request.cycle.RequestCycle$HandlerExecutor.respond(RequestCycle.java:912) >> at >> org.apache.wicket.request.RequestHandlerExecutor.execute(RequestHandlerExecutor.java:65) >> at >> org.apache.wicket.request.cycle.RequestCycle.execute(RequestCycle.java:283) >> at >> org.apache.wicket.request.cycle.RequestCycle.processRequest(RequestCycle.java:253) >> at >> org.apache.wicket.request.cycle.RequestCycle.processRequestAndDetach(RequestCycle.java:221) >> at >> org.apache.wicket.protocol.ws.AbstractUpgradeFilter.processRequestCycle(AbstractUpgradeFilter.java:70) >> at >> org.apache.wicket.protocol.http.WicketFilter.processRequest(WicketFilter.java:204) >> at >> org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:286) >> at >> org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) >> at >> org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) >> at >> org.red5.logging.LoggerContextFilter.doFilter(LoggerContextFilter.java:84) >> at >> org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) >> at >> org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) >> at >> org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199) >> at >> org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) >> at >> org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:608) >> at >> org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139) >> at >> org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) >> at >> org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:668) >> at >> org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) >> at >> org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) >> at >> org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:408) >> at >> org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) >> at >> org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:764) >> at >> org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1388) >> at >> org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) >> at >> java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) >> at >> java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) >> at >> org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) >> at java.lang.Thread.run(Thread.java:748) >> >> >> El lun., 30 mar. 2020 a las 8:42, Maxim Solodovnik (<solomax...@gmail.com>) >> escribió: >> >>> Would appreciate if you could share your steps >>> And/or write short video of what is happening >>> Unfortunately I can't help until I'll be able to reproduce the issue :( >>> >>> On Mon, 30 Mar 2020 at 21:39, Rodolfo Gonzalez < >>> rodolfo.gonza...@gmail.com> wrote: >>> >>>> Hi Maxim, >>>> >>>> no, it happens in one tab AFAIK, randomly. It's a bit hard to know more >>>> details from the user's side, since they're at home (they us OM during >>>> #StayAtHome). But it has happened to me too, with one tab/one window. >>>> >>>> I'll ask support to inquire more details from my users. >>>> >>>> El vie., 27 mar. 2020 a las 23:56, Maxim Solodovnik (< >>>> solomax...@gmail.com>) escribió: >>>> >>>>> Hello Rodolfo, >>>>> >>>>> In the other thread it turn out to be "multi-tab" issue >>>>> Is this your case? >>>>> >>>>> If not could you share your steps? >>>>> >>>>> On Thu, 26 Mar 2020 at 14:21, Maxim Solodovnik <solomax...@gmail.com> >>>>> wrote: >>>>> >>>>>> most probably not :) >>>>>> >>>>>> On Thu, 26 Mar 2020 at 12:13, Rodolfo Gonzalez < >>>>>> rodolfo.gonza...@gmail.com> wrote: >>>>>> >>>>>>> The version of java is not the cause, right? :) >>>>>>> >>>>>>> Thanks, have a good day. >>>>>>> >>>>>>> El mié., 25 mar. 2020 a las 20:55, Maxim Solodovnik (< >>>>>>> solomax...@gmail.com>) escribió: >>>>>>> >>>>>>>> Well >>>>>>>> In the ticket "Users log-in to OM from Moodle" >>>>>>>> Moodle is CMS with OM plugin working via REST >>>>>>>> >>>>>>>> So it seems to be same report >>>>>>>> Will try to to some tests later >>>>>>>> >>>>>>>> It is now day-time-job-time >>>>>>>> >>>>>>>> >>>>>>>> On Thu, 26 Mar 2020 at 09:13, Rodolfo Gonzalez < >>>>>>>> rodolfo.gonza...@gmail.com> wrote: >>>>>>>> >>>>>>>>> Hi Maxim, >>>>>>>>> >>>>>>>>> I read the ticket. It's not exactly the same problem. In my case, >>>>>>>>> users do not login from the OM's login window, but the API is used >>>>>>>>> with a >>>>>>>>> generic user with SOAP rights. Also, the problem is not a constant, >>>>>>>>> which >>>>>>>>> makes harder to reproduce. I have goten the error randomly. I'll try >>>>>>>>> to do >>>>>>>>> a test program to list rooms hashes in loop and concurently, to see >>>>>>>>> if I >>>>>>>>> can find something. >>>>>>>>> >>>>>>>>> El mié., 25 mar. 2020 a las 20:00, Maxim Solodovnik (< >>>>>>>>> solomax...@gmail.com>) escribió: >>>>>>>>> >>>>>>>>>> The problem is not reproducible in the clean environment :( >>>>>>>>>> I have re-opened >>>>>>>>>> https://issues.apache.org/jira/browse/OPENMEETINGS-2192 >>>>>>>>>> But we need to figure out reproducible steps for this :( >>>>>>>>>> >>>>>>>>>> On Thu, 26 Mar 2020 at 07:43, Rodolfo Gonzalez < >>>>>>>>>> rodolfo.gonza...@gmail.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Maxim, the problem is, in the server output I can not find >>>>>>>>>>> exceptions other than those refused logins. In the client (PHP) >>>>>>>>>>> side, I >>>>>>>>>>> only get that the object which is returned by the login API call is >>>>>>>>>>> null >>>>>>>>>>> (so the call to get the room hash crashes, as the method is called >>>>>>>>>>> from a >>>>>>>>>>> null). >>>>>>>>>>> >>>>>>>>>>> I mean, I find other kind of exceptions, concerning to video >>>>>>>>>>> stream and other things. But the problem seems to be that the login >>>>>>>>>>> is >>>>>>>>>>> being rejected. Another user posted a similar (maybe the same) >>>>>>>>>>> problem just >>>>>>>>>>> a moment ago. >>>>>>>>>>> >>>>>>>>>>> Regards. >>>>>>>>>>> >>>>>>>>>>> El mié., 25 mar. 2020 a las 18:21, Maxim Solodovnik (< >>>>>>>>>>> solomax...@gmail.com>) escribió: >>>>>>>>>>> >>>>>>>>>>>> Hello Rodolfo, >>>>>>>>>>>> >>>>>>>>>>>> Debug logging you quoted provide zero info :( >>>>>>>>>>>> There are no limits for logins in the system >>>>>>>>>>>> >>>>>>>>>>>> Could you share error stack trace? >>>>>>>>>>>> >>>>>>>>>>>> I might write test foe this >>>>>>>>>>>> Am I right thinking the use case is: 100 users are trying to >>>>>>>>>>>> get room hash in parallel? >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> On Thu, 26 Mar 2020 at 00:58, Rodolfo Gonzalez < >>>>>>>>>>>> rodolfo.gonza...@gmail.com> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Hi, >>>>>>>>>>>>> >>>>>>>>>>>>> currently I run an OM 4.0.10 server with a pretty default >>>>>>>>>>>>> configuration, using >>>>>>>>>>>>> >>>>>>>>>>>>> # java -version >>>>>>>>>>>>> openjdk version "1.8.0_242" >>>>>>>>>>>>> OpenJDK Runtime Environment (build >>>>>>>>>>>>> 1.8.0_242-8u242-b08-0ubuntu3~16.04-b08) >>>>>>>>>>>>> OpenJDK 64-Bit Server VM (build 25.242-b08, mixed mode) >>>>>>>>>>>>> >>>>>>>>>>>>> on Ubuntu 16.04 (default values for file handles limits). >>>>>>>>>>>>> >>>>>>>>>>>>> I integrated OM with a web app made in PHP with the Yii >>>>>>>>>>>>> framework, using the SOAP API. I use this library: >>>>>>>>>>>>> >>>>>>>>>>>>> https://github.com/hakeem23/open-meetings-soap >>>>>>>>>>>>> >>>>>>>>>>>>> The server is on AWS, being a c4d.4xlarge instance, with htop >>>>>>>>>>>>> reporting 16 cores. CPU usage is reported by AWS to be around >>>>>>>>>>>>> 50%, with a >>>>>>>>>>>>> system load maxing up at the 5-7 range reported by htop. The >>>>>>>>>>>>> thing is that >>>>>>>>>>>>> as many as 100 users try to list rooms or connect to the server >>>>>>>>>>>>> at a given >>>>>>>>>>>>> time. >>>>>>>>>>>>> >>>>>>>>>>>>> I'm having several problems with the service, the main one >>>>>>>>>>>>> being that the users sometimes can not get the room hashes or >>>>>>>>>>>>> enter a room. >>>>>>>>>>>>> Given the flow of the process, my best guess is that the library >>>>>>>>>>>>> can not >>>>>>>>>>>>> login to the OM server. The errors in the output are like these, >>>>>>>>>>>>> I think >>>>>>>>>>>>> (I'm not sure if these are the cause of the problem): >>>>>>>>>>>>> >>>>>>>>>>>>> DEBUG 03-25 11:44:24.577 o.a.o.d.u.AuthLevelUtil:42 >>>>>>>>>>>>> [0.0-5453-exec-7] - Level Admin :: [DENIED] >>>>>>>>>>>>> DEBUG 03-25 11:44:24.632 o.a.o.d.u.AuthLevelUtil:42 >>>>>>>>>>>>> [0.0-5453-exec-7] - Level Admin :: [DENIED] >>>>>>>>>>>>> DEBUG 03-25 11:44:24.633 o.a.o.d.u.AuthLevelUtil:42 >>>>>>>>>>>>> [0.0-5453-exec-7] - Level GroupAdmin :: [DENIED] >>>>>>>>>>>>> DEBUG 03-25 11:44:24.642 o.a.o.d.u.AuthLevelUtil:42 >>>>>>>>>>>>> [0.0-5453-exec-7] - Level Admin :: [DENIED] >>>>>>>>>>>>> DEBUG 03-25 11:44:24.642 o.a.o.d.u.AuthLevelUtil:42 >>>>>>>>>>>>> [0.0-5453-exec-7] - Level Admin :: [DENIED] >>>>>>>>>>>>> >>>>>>>>>>>>> and so on. But I'm unsure if this is the error which causes a >>>>>>>>>>>>> cascade exceptions which render the web app unable to get the >>>>>>>>>>>>> room hashes >>>>>>>>>>>>> and so (those process relay on being loged in, anyway). The thing >>>>>>>>>>>>> is, the >>>>>>>>>>>>> SOAP library currently does the login process from the app, using >>>>>>>>>>>>> and user >>>>>>>>>>>>> "admin" with SOAP and ADMIN level credentials. And the problem is >>>>>>>>>>>>> intermitent. >>>>>>>>>>>>> >>>>>>>>>>>>> Do you consider that my guess is right? Is there a limit on >>>>>>>>>>>>> "logins" at any given time? If so, can it be increased? Does the >>>>>>>>>>>>> version of >>>>>>>>>>>>> java affect? >>>>>>>>>>>>> >>>>>>>>>>>>> Any other ideas are welcome. >>>>>>>>>>>>> >>>>>>>>>>>>> Regards, >>>>>>>>>>>>> Rodolfo. >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> WBR >>>>>>>>>>>> Maxim aka solomax >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> WBR >>>>>>>>>> Maxim aka solomax >>>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> WBR >>>>>>>> Maxim aka solomax >>>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> WBR >>>>>> Maxim aka solomax >>>>>> >>>>> >>>>> >>>>> -- >>>>> WBR >>>>> Maxim aka solomax >>>>> >>>> >>> >>> -- >>> WBR >>> Maxim aka solomax >>> >> > > -- > WBR > Maxim aka solomax > -- WBR Maxim aka solomax
