will clean-up some context On Mon, 19 Oct 2020 at 17:45, Ali Alhaidary <ali.alhaid...@the5stars.org> wrote:
> > second, non noticed an automatic reconnect in audio/video session, the >> teacher has to turn his mic off, then on to reconnect. But, it does auto >> reconnect in recording only few seconds after disconnecting, however, the >> recorded file is only before disconnecting in terms of length as it ignores >> what ever happened after reconnecting, >> > > this need to be investigated, I would expect recording should be resumed > > while in normal session (no camera video, no sharing and only audio) > connection is never re-connected automatically. > this is most probably mean everything is OK > > > >> or, there will be gaps in the recording, usually video only with no >> sound. >> > > recording in rooms of type conference and presentation is made of > screen-sharing video and audio from user streams > so video without an audio is something unexpected > > Yes, this is what is happening, During sharing recording, if it was > disconnected, it will prompt again to allow cam and mick, it will show the > blue band of connection and recording continues, but without audio. > > > >> It used to happen so much more frequent, but after doing some changes in >> turn server settings (other than stated in the installation document) >> things got so much better. >> >> Third, we must consider the fact that these teachers and students use 3G >> networks, sometime not stable ones. it does not disconnect, but varies in >> bandwidth. >> > > well > 3G for video conferences > > No video, audio and document sharing. This is our standard environment. > in your previous post your wrote camera permission was requested It is usually not happening in audio-only room .... > and screen-sharing .... > what is being shared? FHD desktop? Maximized browser tab? > > Document (usually PDF) and teachers audio. > this seems to be misunderstanding recording is based on screen-sharing i.e. user select what to share (full desktop, application, browser tab) then this is being recorded in case someone have 4K display and full desktop or maximized application was chosen in might produce huge video .... but I would sort out connection issues first > > for 3G I would recommend to share something small ..... > And/or start recording by the user with best internet connection > > Yes, teachers are usually are on good WiFi. They do the recording. > > > >> You can create an account in https://the5stars.org, and access the5stars >> training course (self enrollment) and test it, or, you can register in >> https://rooms.the5stars.org:5443/ and do testing... >> >> >> On Sat, 17 Oct 2020 at 19:42, Ali Alhaidary <ali.alhaid...@the5stars.org> >> wrote: >> >>> No, it connects, then disconnects, then the teacher has to turn off his >>> mic off and on again to connect, but it does not stay too long and the >>> cycle continues, while in session or recording. I need a way to investigate >>> and sort it out once and for all. I do not want to consume others people >>> time, if we are planning to put OM as standard meeting software, we must >>> learn how to trace. >>> >>> With many thanks... >>> On 10/17/20 2:50 PM, Maxim Solodovnik wrote: >>> >>> What do you mean by continuously disconnecting? can it be >>> "continuously not able to connect"?) >>> >>> On Sat, 17 Oct 2020 at 15:16, Ali Alhaidary <ali.alhaid...@the5stars.org> >>> wrote: >>> >>>> Any advice on how to trace the issue of continuously disconnecting from >>>> media server during audio/video sessions? >>>> >>>> >>> >>> -- >>> Best regards, >>> Maxim >>> >>> >> >> -- >> Best regards, >> Maxim >> >> > > -- > Best regards, > Maxim > > -- Best regards, Maxim
