I had this same problem. I replaced the Internal DNS server with External DN Server address of 8.8.8.8 and it started working.
The issue is 172.30.20.176 is either not a domain name server, or it is and can't resolve cloud.download.com. You can change this in the zone setup and destroy your SSVM and Console VM and it will rebuild them. Warren -----Original Message----- From: Carlos Reategui [mailto:create...@gmail.com] Sent: Tuesday, April 30, 2013 5:10 PM To: users@cloudstack.apache.org Subject: SSVM unable to connect to DNS The SSVM in my rebuilt setup does not appear to be able to connect to the DNS servers. root@s-1-VM:~# /usr/local/cloud/systemvm/ssvm-check.sh ================================================ First DNS server is 172.30.20.176 PING 172.30.20.176 (172.30.20.176): 56 data bytes 64 bytes from 172.30.20.176: icmp_seq=0 ttl=127 time=0.714 ms 64 bytes from 172.30.20.176: icmp_seq=1 ttl=127 time=0.681 ms --- 172.30.20.176 ping statistics --- 2 packets transmitted, 2 packets received, 0% packet loss round-trip min/avg/max/stddev = 0.681/0.698/0.714/0.000 ms Good: Can ping DNS server ================================================ ERROR: DNS not resolving download.cloud.com resolv.conf follows nameserver 172.30.20.176 nameserver 172.30.20.175 nameserver 172.30.20.176 nameserver 172.30.20.175 root@s-1-VM:~# nslookup cloud.com ;; connection timed out; no servers could be reached root@s-1-VM:~# nslookup > server 8.8.8.8 Default server: 8.8.8.8 Address: 8.8.8.8#53 > download.cloud.com ;; connection timed out; no servers could be reached > root@s-1-VM:~# iptables -L -n Chain INPUT (policy DROP) target prot opt source destination ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:443 ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:80 ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:3922 ACCEPT all -- 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED ACCEPT all -- 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED ACCEPT all -- 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED ACCEPT all -- 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED ACCEPT all -- 0.0.0.0/0 0.0.0.0/0 DROP icmp -- 0.0.0.0/0 0.0.0.0/0 icmp type 13 ACCEPT icmp -- 0.0.0.0/0 0.0.0.0/0 ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:3922 Chain FORWARD (policy DROP) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination REJECT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:80 reject-with icmp-port-unreachable REJECT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:443 reject-with icmp-port-unreachable Chain HTTP (0 references) target prot opt source destination Where should I look next? thanks Carlos