Hi Nancy, What are you seeing that indicates 35 hours are being accumulated, can you provide an example?
Are you able to ask your HostBill representative for the following information: 1. Provide the values to the following parameters configured on HostBill's CloudStack management server that you are using: * usage.stats.job.exec.time * usage.stats.job.aggregation.range * usage.sanity.check.interval * usage.aggregation.timezone * usage.execution.timezone 2. What version of CloudStack are they using? 3. Are they providing you the VM usage data directly from the CloudStack Usage database or via their own database/app? Best Regards, Tariq Iqbal S: +44 20 3603 0540<tel:+442036030540> | M: +447909911600<tel:+447909911600> tariq.iq...@shapeblue.com<mailto:tariq.iq...@shapeblue.com> | Twitter: @TariqIqbal_<https://twitter.com/tariqiqbal_> From: iStar Cloud [mailto:sanotecna...@gmail.com] Sent: 18 March 2014 06:40 To: users@cloudstack.apache.org Subject: The time of usage of vm is counted by 35 hrs a day. Hi CloudStack, I've recently found CloudStack mailing archives while googling some issues. I hope I'm sending this email to the right direction. I've been developing cloud hosting website by integrating CloudStack with billing and client management platform called HostBill. Currently I have an issue about the time interval that running vm usage is updated. Hostbill is fetching cloudstack DB every 24 hrs. But the actual time interval that counts how many hrs the VM has been running is not 24 but 35 hrs a day. Hostbill updates running vm DB from CloudStack every 24 hrs, then the time of usage is supposed to be piled up 24hrs everytime it is updated, but 35 hrs are accumulated. You might need to see a picture attached for better understanding. So I asked Hostbill representative about this and he told me there is nothing he can do about it because the time is fetched all the way from CloudStack and Hostbill hasn't modified anything related to it. Now I have no idea where to start to fix this issue. Any advice would be appreciated. Regards, Nancy Need Enterprise Grade Support for Apache CloudStack? Our CloudStack Infrastructure Support<http://shapeblue.com/cloudstack-infrastructure-support/> offers the best 24/7 SLA for CloudStack Environments. Apache CloudStack Bootcamp training courses **NEW!** CloudStack 4.2.1 training<http://shapeblue.com/cloudstack-training/> 18th-19th February 2014, Brazil. Classroom<http://shapeblue.com/cloudstack-training/> 17th-23rd March 2014, Region A. Instructor led, On-line<http://shapeblue.com/cloudstack-training/> 24th-28th March 2014, Region B. Instructor led, On-line<http://shapeblue.com/cloudstack-training/> 16th-20th June 2014, Region A. Instructor led, On-line<http://shapeblue.com/cloudstack-training/> 23rd-27th June 2014, Region B. Instructor led, On-line<http://shapeblue.com/cloudstack-training/> This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Shape Blue Ltd or related companies. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. Shape Blue Ltd is a company incorporated in England & Wales. ShapeBlue Services India LLP is a company incorporated in India and is operated under license from Shape Blue Ltd. Shape Blue Brasil Consultoria Ltda is a company incorporated in Brasil and is operated under license from Shape Blue Ltd. ShapeBlue is a registered trademark.
