Hello Somesh, thanks I upload the picture and logs to this link if possible your check I would be very grateful, thanks
https://www.dropbox.com/sh/ia28zpsjptx4wrq/AADxPeI3Yh7VBFmzZp5mev57a?dl=0 Cordialmente, Yesid Mora | Orchestration Engineer | O4IT PBX: 251 Ext +57 (1) 423-5460 | Cel: 3124509565 Cr. 7 #74-56 | Oficina 202 | Bogotá, Colombia http://www.o4it.com | mailto:ym...@o4it.com -----Original Message----- From: Somesh Naidu [mailto:somesh.na...@citrix.com] Sent: Wednesday, September 30, 2015 6:07 PM To: users@cloudstack.apache.org Subject: RE: unable to copy template to primary storage Also, if you google "Unable to copy template to primary storage due to exception:Exception: java.lang.NullPointerException" you will find a lot of known issues that you can take a hint from and verify if you are hitting any of those known issues. Regards, Somesh -----Original Message----- From: Somesh Naidu [mailto:somesh.na...@citrix.com] Sent: Wednesday, September 30, 2015 7:03 PM To: users@cloudstack.apache.org Subject: RE: unable to copy template to primary storage Yesid, the pictures can’t be attached to the emails to this DL so you’d have to upload it and share the link. Looking at the error, copy command is failing meaning copy from secondary to primary. There are multiple reasons including command is timing out. I can’t be sure without looking at the complete logs. Also, you mention that a CPVM and SSVM show up in vCenter. I would assume that these VMs are leftovers from previous install or attempts. Try matching the VM name/ID with that in CS DB. If they are not the same then go ahead and remove these VMs from vCenter. Regards, Somesh From: Yesid Mora [mailto:ym...@o4it.com] Sent: Wednesday, September 30, 2015 6:56 PM To: users@cloudstack.apache.org Subject: RE: unable to copy template to primary storage Hello, additionally I check the task in vcenter and exist this error [cid:image001.png@01D0FBA9.46894370] Cordialmente / Best regards, Yesid Mora | Orchestration Engineer | O4IT PBX:+57 (1) 423-5460 Ext 251 | Cel: 3124509565 Cr. 7 #74-56 | Oficina 202 | Bogotá, Colombia www.o4it.com<http://www.o4it.com> | ym...@o4it.com<mailto:ym...@o4it.com> [http://www.o4it.com]<http://www.o4it.com>[http://www.linkedin.com/company/1207504]<http://www.linkedin.com/company/1207504>[https://twitter.com/o4it]<https://twitter.com/o4it>[https://www.facebook.com/o4itofficial]<https://www.facebook.com/o4itofficial>[https://www.youtube.com/user/o4itofficial]<https://www.youtube.com/user/o4itofficial> CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. 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From: Yesid Mora [mailto:ym...@o4it.com] Sent: Wednesday, September 30, 2015 5:53 PM To: users@cloudstack.apache.org Subject: unable to copy template to primary storage Hello Somesh, thanks for your comments, I check the table and the template is downloaded and again have error with the unable copy template but I check the vcenter exist two vm create for CPVM and SSVM but I check vm not have operation system and error is : 2015-09-30 18:49:33,234 DEBUG [c.c.a.m.DirectAgentAttache] (DirectAgent-170:ctx-794548c7) Seq 2-620101715: Executing request 2015-09-30 18:49:33,235 INFO [c.c.h.v.u.VmwareContextPool] (DirectAgent-170:ctx-794548c7 10.112.3.2) Return a VmwareContext from the idle pool: corp\icf@10.112.3.250. current pool size: 1, outstanding count: 3 2015-09-30 18:49:33,266 ERROR [c.c.s.r.VmwareStorageProcessor] (DirectAgent-170:ctx-794548c7 10.112.3.2) Unable to copy template to primary storage due to exception:Exception: java.lang.NullPointerException 2015-09-30 18:49:33,266 INFO [c.c.h.v.u.VmwareContextPool] (DirectAgent-170:ctx-794548c7 10.112.3.2) Recycle VmwareContext into idle pool: corp\icf@10.112.3.250, current idle pool size: 2, outstanding count: 3 2015-09-30 18:49:33,266 DEBUG [c.c.a.m.DirectAgentAttache] (DirectAgent-170:ctx-794548c7) Seq 2-620101715: Response Received: 2015-09-30 18:49:33,267 DEBUG [c.c.a.t.Request] (DirectAgent-170:ctx-794548c7) Seq 2-620101715: Processing: { Ans: , MgmtId: 345050522867, via: 2, Ver: v1, Flags: 10, [{"org.apache.cloudstack.storage.command.CopyCmdAnswer":{"result":false,"details":"Unable to copy template to primary storage due to exception:Exception: java.lang.NullPointerException\nMessage: null\n","wait":0}}] } [cid:image001.png@01D0FBA8.D4EF1460] Cordialmente / Best regards, Yesid Mora | Orchestration Engineer | O4IT PBX:+57 (1) 423-5460 Ext 251 | Cel: 3124509565 Cr. 7 #74-56 | Oficina 202 | Bogotá, Colombia www.o4it.com<http://www.o4it.com> | ym...@o4it.com<mailto:ym...@o4it.com> [http://www.o4it.com]<http://www.o4it.com>[http://www.linkedin.com/company/1207504]<http://www.linkedin.com/company/1207504>[https://twitter.com/o4it]<https://twitter.com/o4it>[https://www.facebook.com/o4itofficial]<https://www.facebook.com/o4itofficial>[https://www.youtube.com/user/o4itofficial]<https://www.youtube.com/user/o4itofficial> CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message. -----Original Message----- From: Somesh Naidu [mailto:somesh.na...@citrix.com] Sent: Wednesday, September 30, 2015 5:42 PM To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org> Subject: RE: unable to copy template to primary storage > additionally the product is CloudStack Ok. > System vm template is not ready at data center 1, wait until it is > ready to launch secondary storage vm The logs suggests the template is not yet ready on the secondary storage. Can you check if the template is downloaded on the secondary storage, look at the table template_store_ref. Regards, Somesh -----Original Message----- From: Yesid Mora [mailto:ym...@o4it.com] Sent: Wednesday, September 30, 2015 6:27 PM To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org> Subject: RE: unable to copy template to primary storage Hello in this moment we delete the secondary storage and add again but the error is different, whe check the table template_spool_ref and inform that the template is downloaded but the template not have in the UI templates, how can launch again the downladed template, additionally the product is CloudStack, thanks 2015-09-30 18:24:23,651 DEBUG [c.c.c.ConsoleProxyManagerImpl] (consoleproxy-1:ctx-83f9f66f) Zone 1 is not ready to launch console proxy yet 2015-09-30 18:24:23,914 DEBUG [c.c.s.s.SecondaryStorageManagerImpl] (secstorage-1:ctx-4ee93080) System vm template is not ready at data center 1, wait until it is ready to launch secondary storage vm 2015-09-30 18:24:23,914 DEBUG [c.c.s.s.SecondaryStorageManagerImpl] (secstorage-1:ctx-4ee93080) Zone 1 is not ready to launch secondary storage VM yet 2015-09-30 18:24:31,293 DEBUG [c.c.n.r.VirtualNetworkApplianceManagerImpl] (RouterStatusMonitor-1:ctx-55143ea1) Found 0 routers to update status. 2015-09-30 18:24:31,294 DEBUG [c.c.n.r.VirtualNetworkApplianceManagerImpl] (RouterStatusMonitor-1:ctx-55143ea1) Found 0 networks to update RvR status. 2015-09-30 18:24:31,354 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-947ab22f) Running Capacity Checker ... 2015-09-30 18:24:31,354 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-947ab22f) recalculating system capacity 2015-09-30 18:24:31,354 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-947ab22f) Executing cpu/ram capacity update 2015-09-30 18:24:31,358 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) Found 0 VMs on host 1 2015-09-30 18:24:31,360 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) Found 0 VM, not running on host 1 2015-09-30 18:24:31,361 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) No need to calibrate cpu capacity, host:1 usedCpu: 0 reservedCpu: 0 2015-09-30 18:24:31,361 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) No need to calibrate memory capacity, host:1 usedMem: 0 reservedMem: 0 2015-09-30 18:24:31,363 DEBUG [c.c.d.DeploymentPlanningManagerImpl] (HostReservationReleaseChecker:ctx-d2f93112) Checking if any host reservation can be released ... 2015-09-30 18:24:31,364 DEBUG [c.c.d.DeploymentPlanningManagerImpl] (HostReservationReleaseChecker:ctx-d2f93112) Done running HostReservationReleaseChecker ... 2015-09-30 18:24:31,365 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) Found 0 VMs on host 2 2015-09-30 18:24:31,370 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) Found 0 VM, not running on host 2 2015-09-30 18:24:31,372 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) No need to calibrate cpu capacity, host:2 usedCpu: 0 reservedCpu: 0 2015-09-30 18:24:31,372 DEBUG [c.c.c.CapacityManagerImpl] (CapacityChecker:ctx-947ab22f) No need to calibrate memory capacity, host:2 usedMem: 0 reservedMem: 0 2015-09-30 18:24:31,372 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-947ab22f) Done executing cpu/ram capacity update 2015-09-30 18:24:31,373 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-947ab22f) Executing storage capacity update Cordialmente, Yesid Mora | Orchestration Engineer | O4IT PBX: 251 Ext +57 (1) 423-5460 | Cel: 3124509565 Cr. 7 #74-56 | Oficina 202 | Bogotá, Colombia http://www.o4it.com | mailto:ym...@o4it.com -----Original Message----- From: Somesh Naidu [mailto:somesh.na...@citrix.com] Sent: Wednesday, September 30, 2015 5:17 PM To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org> Subject: RE: unable to copy template to primary storage Yesid, please paste the complete exception stack. Alternately, you could always raise a support ticket with Citrix. Regards, Somesh From: Yesid Mora [mailto:ym...@o4it.com] Sent: Wednesday, September 30, 2015 6:12 PM To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org> Subject: unable to copy template to primary storage Hello guys, I have a problem with CloudPlatform 4.3.2, not possible copy the template and the system vm not have operation system, we have Vcenter 5.5 and ESXi 5.5, please help me with this error ERROR [c.c.s.r.VmwareStorageProcessor] Unable to copy template to primary storage due to exception:Exception: java.lang.NullPointerException thanks Cordialmente / Best regards, Yesid Mora | Orchestration Engineer | O4IT PBX:+57 (1) 423-5460 Ext 251 | Cel: 3124509565 Cr. 7 #74-56 | Oficina 202 | Bogotá, Colombia www.o4it.com<http://www.o4it.com<http://www.o4it.com%3chttp:/www.o4it.com>> | ym...@o4it.com<mailto:ym...@o4it.com<mailto:ym...@o4it.com%3cmailto:ym...@o4it.com>> [http://www.o4it.com]<http://www.o4it.com>[http://www.linkedin.com/company/1207504]<http://www.linkedin.com/company/1207504>[https://twitter.com/o4it]<https://twitter.com/o4it>[https://www.facebook.com/o4itofficial]<https://www.facebook.com/o4itofficial>[https://www.youtube.com/user/o4itofficial]<https://www.youtube.com/user/o4itofficial> CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. 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