Hello,
 
running ACS 4.19.3.0.
I have troubles to register new ISO / templates, getting the following timeout 
message:
 
Connection timed out (Connection timed out)
Download state: DOWNLOAD_ERROR
 
The management server has internet access, and I can download an ISO manually 
straight to the management server (via curl/wget).
 
Secondary storage is also connected:

10.2.224.2:/srv/data1              4.4T  701G  3.7T  16% 
/var/lib/cloudstack/mnt/90520736402273.603d0d48
10.2.224.3:/volume1/data2           70T   20T   50T  29% 
/var/lib/cloudstack/mnt/90520736402273.66e57ff4
 
ISO name: ubuntu24-test
 
2025-07-28 09:31:32,562 DEBUG [c.c.a.ApiServlet] 
(qtp341748265-790:ctx-f51ff957) (logid:e0d6fbe6) ===START===  10.2.224.100 -- 
GET  
bootable=true&isextractable=false&ispublic=true&isdynamicallyscalable=true&zoneid=e02b6018-9eff-4726-817d-34c3a1a4fa62&account=admin&ostypeid=0e35a7a4-5963-4a0b-a369-7914d76eeddc&name=ubuntu24-test&displaytext=ubuntu24-test&url=https:%2F%2Fdrmirror.physi.uni-heidelberg.de%2Fubuntu-releases%2F24.04.2%2Fubuntu-24.04.2-live-server-amd64.iso&domainid=a7f78d5a-df17-11ef-85c5-525400568b61&isfeatured=true&command=registerIso&response=json&sessionkey=kZ_XiOMosCHKqW0z7Kbzxl0rMLM
025-07-28 09:31:34,274 DEBUG [c.c.a.t.Request] (qtp341748265-790:ctx-f51ff957 
ctx-50cb005f) (logid:e0d6fbe6) Seq 10-5477221571812663842: Sending  { Cmd , 
MgmtId: 90520736402273, via: 10(s-250-VM), Ver: v1, Flags: 100011, 
[{"org.apache.cloudstack.storage.command.DownloadCommand":{"hvm":"true","description":"ubuntu24-test","maxDownloadSizeInBytes":"(50.00
 GB) 
53687091200","id":"247","resourceType":"TEMPLATE","installPath":"template/tmpl/2/247","_store":{"com.cloud.agent.api.to.NfsTO":{"_url":"nfs://10.2.224.3/volume1/data2","_role":"Image"}},"followRedirects":"true","url":https://drmirror.physi.uni-heidelberg.de/ubuntu-releases/24.04.2/ubuntu-24.04.2-live-server-amd64.iso,"format":"ISO","accountId":"2","name":"247-2-7269c587-84d0-3a21-85c1-9b806226b063","secUrl":"nfs://10.2.224.3/volume1/data2","wait":"0","bypassHostMaintenance":"false"}}]
 }
2025-07-28 09:31:34,277 DEBUG [c.c.s.StatsCollector] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Verifying image 
storage [1]. Capacity: total=[4 TB], used=[697 GB], 
threshold=[89.99999761581421%].
2025-07-28 09:31:34,277 INFO  [c.c.t.HypervisorTemplateAdapter] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Private template 
will be allocated in image store 
[org.apache.cloudstack.storage.image.store.ImageStoreImpl@69c1e577] in zone 
[Zone {"id": "1", "name": "esn1", "uuid": 
"e02b6018-9eff-4726-817d-34c3a1a4fa62"}].
2025-07-28 09:31:34,281 DEBUG [o.a.c.s.i.TemplateDataFactoryImpl] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) template 247 is 
not in store:1, type:Image
2025-07-28 09:31:34,357 DEBUG [c.c.s.s.SnapshotSchedulerImpl] 
(SnapshotPollTask:ctx-06746046) (logid:d2d3b49a) Snapshot 
[7dd5aa27-6294-4774-ab3b-435c2863053c] for volume 
[{"name":"ROOT-117","uuid":"28e81b26-2e4c-4f81-a960-b82246eee698"}] can be 
executed.
2025-07-28 09:31:34,358 DEBUG [c.c.c.CapacityManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found 12 VMs on host 5
2025-07-28 09:31:34,360 DEBUG [c.c.c.CapacityManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found 0 VMs are Migrating from 
host 5
2025-07-28 09:31:34,379 DEBUG [c.c.c.CapacityManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found 0 VM, not running on host 
5
2025-07-28 09:31:34,384 DEBUG [c.c.c.CapacityManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) No need to calibrate cpu 
capacity, host:5 usedCpuCore: 34 reservedCpuCore: 0
2025-07-28 09:31:34,384 DEBUG [c.c.c.CapacityManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) No need to calibrate cpu 
capacity, host:5 usedCpu: 62100 reservedCpu: 0
2025-07-28 09:31:34,384 DEBUG [c.c.c.CapacityManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) No need to calibrate memory 
capacity, host:5 usedMem: (91.50 GB) 98247376896 reservedMem: (0 bytes) 0
2025-07-28 09:31:34,563 DEBUG [o.a.c.s.i.TemplateDataFactoryImpl] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) template 247 is 
already in store:1, type:Image
2025-07-28 09:31:34,588 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done executing cpu/ram capacity 
update
2025-07-28 09:31:34,588 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Executing storage capacity 
update
2025-07-28 09:31:34,599 DEBUG [c.c.s.StorageManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found storage pool 
elpix-linstor-1 of type Linstor with overprovisioning factor 4
2025-07-28 09:31:34,600 DEBUG [c.c.s.StorageManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Total over provisioned capacity 
calculated is 4 * (83.8347 TB) 92177229152256
2025-07-28 09:31:34,600 DEBUG [c.c.s.StorageManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Total over provisioned capacity 
of the pool elpix-linstor-1 id: 1 is (335.3388 TB) 368708916609024
2025-07-28 09:31:34,602 DEBUG [c.c.s.StorageManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Successfully set Capacity - 
(335.3388 TB) 368708916609024 for capacity type - 3 , DataCenterId - 1, 
HostOrPoolId - 1, PodId 1
2025-07-28 09:31:34,602 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done executing storage capacity 
update
2025-07-28 09:31:34,602 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Executing capacity updates for 
public ip and Vlans
2025-07-28 09:31:34,621 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done capacity updates for 
public ip and Vlans
2025-07-28 09:31:34,621 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Executing capacity updates for 
private ip
2025-07-28 09:31:34,627 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done executing capacity updates 
for private ip
2025-07-28 09:31:34,627 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done recalculating system 
capacity
2025-07-28 09:31:34,663 DEBUG [c.c.a.AlertManagerImpl] 
(CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done running Capacity Checker 
...
2025-07-28 09:31:34,760 DEBUG [o.a.c.s.i.BaseImageStoreDriverImpl] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Downloading 
template to data store 1
2025-07-28 09:31:34,775 DEBUG [o.a.c.s.i.BaseImageStoreDriverImpl] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Performing image 
store createTemplate async callback
2025-07-28 09:31:34,778 INFO  [o.a.c.s.i.BaseImageStoreDriverImpl] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Updating store 
ref entry for template ubuntu24-test
2025-07-28 09:31:34,815 DEBUG [o.a.c.h.HAManagerImpl] 
(BackgroundTaskPollManager-4:ctx-23246d15) (logid:8ce4417e) HA health check 
task is running...
2025-07-28 09:31:34,921 DEBUG [c.c.h.o.r.Ovm3HypervisorGuru] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) 
getCommandHostDelegation: class 
org.apache.cloudstack.storage.command.DownloadCommand
2025-07-28 09:31:34,923 DEBUG [c.c.h.XenServerGuru] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) We are returning 
the default host to execute commands because the command is not of Copy type.
2025-07-28 09:31:34,923 DEBUG [o.a.c.s.RemoteHostEndPoint] 
(qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Sending command 
org.apache.cloudstack.storage.command.DownloadCommand to host: 10
2025-07-28 09:31:34,926 DEBUG [c.c.a.t.Request] (qtp341748265-790:ctx-f51ff957 
ctx-50cb005f) (logid:e0d6fbe6) Seq 10-5477221571812663843: Sending  { Cmd , 
MgmtId: 90520736402273, via: 10(s-250-VM), Ver: v1, Flags: 100011, 
[{"org.apache.cloudstack.storage.command.DownloadCommand":{"hvm":"true","description":"ubuntu24-test","maxDownloadSizeInBytes":"(50.00
 GB) 
53687091200","id":"247","resourceType":"TEMPLATE","installPath":"template/tmpl/2/247","_store":{"com.cloud.agent.api.to.NfsTO":{"_url":"nfs://10.2.224.2/srv/data1","_role":"Image"}},"followRedirects":"true","url":https://drmirror.physi.uni-heidelberg.de/ubuntu-releases/24.04.2/ubuntu-24.04.2-live-server-amd64.iso,"format":"ISO","accountId":"2","name":"247-2-7269c587-84d0-3a21-85c1-9b806226b063","secUrl":"nfs://10.2.224.2/srv/data1","wait":"0","bypassHostMaintenance":"false"}}]
 }
2025-07-28 09:31:35,415 DEBUG [c.c.a.ApiServlet] (qtp341748265-790:ctx-f51ff957 
ctx-50cb005f) (logid:e0d6fbe6) ===END===  10.2.224.100 -- GET  
bootable=true&isextractable=false&ispublic=true&isdynamicallyscalable=true&zoneid=e02b6018-9eff-4726-817d-34c3a1a4fa62&account=admin&ostypeid=0e35a7a4-5963-4a0b-a369-7914d76eeddc&name=ubuntu24-test&displaytext=ubuntu24-test&url=https:%2F%2Fdrmirror.physi.uni-heidelberg.de%2Fubuntu-releases%2F24.04.2%2Fubuntu-24.04.2-live-server-amd64.iso&domainid=a7f78d5a-df17-11ef-85c5-525400568b61&isfeatured=true&command=registerIso&response=json&sessionkey=kZ_XiOMosCHKqW0z7Kbzxl0rMLM
 
Is there anything I can double check?
 
Thank you!
 
 
Mit freundlichen Grüßen / With kind regards
 
Wilken Verleger

- proIO GmbH -
Geschäftsführer: Swen Brüseke
Sitz der Gesellschaft: Frankfurt am Main

USt-IdNr. DE 267 075 918
Registergericht: Frankfurt am Main - HRB 86239

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