HI Wilken,
This error could occur due to a few reasons, Can you please check the Value of the Global Parameter - secstorage.allowed.internal.sites This parameter should have your internal webservers IP addresses which will help you download the template. You could check this setting and see if the IP or the range of IP has been mentioned in this setting. The other thing is you could check the file permissions on the webserver if there are correct permissions to access this file. Thanks & Regards Nischal On Mon, Jul 28, 2025 at 3:50 PM W. Verleger - proIO GmbH < [email protected]> wrote: > Hello, > > running ACS 4.19.3.0. > I have troubles to register new ISO / templates, getting the following > timeout message: > > Connection timed out (Connection timed out) > Download state: DOWNLOAD_ERROR > > The management server has internet access, and I can download an ISO > manually straight to the management server (via curl/wget). > > Secondary storage is also connected: > > 10.2.224.2:/srv/data1 4.4T 701G 3.7T 16% > /var/lib/cloudstack/mnt/90520736402273.603d0d48 > 10.2.224.3:/volume1/data2 70T 20T 50T 29% > /var/lib/cloudstack/mnt/90520736402273.66e57ff4 > > ISO name: ubuntu24-test > > 2025-07-28 09:31:32,562 DEBUG [c.c.a.ApiServlet] > (qtp341748265-790:ctx-f51ff957) (logid:e0d6fbe6) ===START=== 10.2.224.100 > -- GET > bootable=true&isextractable=false&ispublic=true&isdynamicallyscalable=true&zoneid=e02b6018-9eff-4726-817d-34c3a1a4fa62&account=admin&ostypeid=0e35a7a4-5963-4a0b-a369-7914d76eeddc&name=ubuntu24-test&displaytext=ubuntu24-test&url=https:%2F% > 2Fdrmirror.physi.uni-heidelberg.de > %2Fubuntu-releases%2F24.04.2%2Fubuntu-24.04.2-live-server-amd64.iso&domainid=a7f78d5a-df17-11ef-85c5-525400568b61&isfeatured=true&command=registerIso&response=json&sessionkey=kZ_XiOMosCHKqW0z7Kbzxl0rMLM > 025-07-28 09:31:34,274 DEBUG [c.c.a.t.Request] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Seq > 10-5477221571812663842: Sending { Cmd , MgmtId: 90520736402273, via: > 10(s-250-VM), Ver: v1, Flags: 100011, > [{"org.apache.cloudstack.storage.command.DownloadCommand":{"hvm":"true","description":"ubuntu24-test","maxDownloadSizeInBytes":"(50.00 > GB) > 53687091200","id":"247","resourceType":"TEMPLATE","installPath":"template/tmpl/2/247","_store":{"com.cloud.agent.api.to.NfsTO":{"_url":"nfs:// > 10.2.224.3/volume1/data2 > ","_role":"Image"}},"followRedirects":"true","url": > https://drmirror.physi.uni-heidelberg.de/ubuntu-releases/24.04.2/ubuntu-24.04.2-live-server-amd64.iso, > "format":"ISO","accountId":"2","name":"247-2-7269c587-84d0-3a21-85c1-9b806226b063","secUrl":"nfs:// > 10.2.224.3/volume1/data2","wait":"0","bypassHostMaintenance":"false"}}] } > 2025-07-28 09:31:34,277 DEBUG [c.c.s.StatsCollector] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Verifying > image storage [1]. Capacity: total=[4 TB], used=[697 GB], > threshold=[89.99999761581421%]. > 2025-07-28 09:31:34,277 INFO [c.c.t.HypervisorTemplateAdapter] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Private > template will be allocated in image store > [org.apache.cloudstack.storage.image.store.ImageStoreImpl@69c1e577] in > zone [Zone {"id": "1", "name": "esn1", "uuid": > "e02b6018-9eff-4726-817d-34c3a1a4fa62"}]. > 2025-07-28 09:31:34,281 DEBUG [o.a.c.s.i.TemplateDataFactoryImpl] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) template 247 > is not in store:1, type:Image > 2025-07-28 09:31:34,357 DEBUG [c.c.s.s.SnapshotSchedulerImpl] > (SnapshotPollTask:ctx-06746046) (logid:d2d3b49a) Snapshot > [7dd5aa27-6294-4774-ab3b-435c2863053c] for volume > [{"name":"ROOT-117","uuid":"28e81b26-2e4c-4f81-a960-b82246eee698"}] can be > executed. > 2025-07-28 09:31:34,358 DEBUG [c.c.c.CapacityManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found 12 VMs on host 5 > 2025-07-28 09:31:34,360 DEBUG [c.c.c.CapacityManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found 0 VMs are Migrating > from host 5 > 2025-07-28 09:31:34,379 DEBUG [c.c.c.CapacityManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found 0 VM, not running on > host 5 > 2025-07-28 09:31:34,384 DEBUG [c.c.c.CapacityManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) No need to calibrate cpu > capacity, host:5 usedCpuCore: 34 reservedCpuCore: 0 > 2025-07-28 09:31:34,384 DEBUG [c.c.c.CapacityManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) No need to calibrate cpu > capacity, host:5 usedCpu: 62100 reservedCpu: 0 > 2025-07-28 09:31:34,384 DEBUG [c.c.c.CapacityManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) No need to calibrate memory > capacity, host:5 usedMem: (91.50 GB) 98247376896 reservedMem: (0 bytes) 0 > 2025-07-28 09:31:34,563 DEBUG [o.a.c.s.i.TemplateDataFactoryImpl] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) template 247 > is already in store:1, type:Image > 2025-07-28 09:31:34,588 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done executing cpu/ram > capacity update > 2025-07-28 09:31:34,588 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Executing storage capacity > update > 2025-07-28 09:31:34,599 DEBUG [c.c.s.StorageManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Found storage pool > elpix-linstor-1 of type Linstor with overprovisioning factor 4 > 2025-07-28 09:31:34,600 DEBUG [c.c.s.StorageManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Total over provisioned > capacity calculated is 4 * (83.8347 TB) 92177229152256 > 2025-07-28 09:31:34,600 DEBUG [c.c.s.StorageManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Total over provisioned > capacity of the pool elpix-linstor-1 id: 1 is (335.3388 TB) 368708916609024 > 2025-07-28 09:31:34,602 DEBUG [c.c.s.StorageManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Successfully set Capacity - > (335.3388 TB) 368708916609024 for capacity type - 3 , DataCenterId - 1, > HostOrPoolId - 1, PodId 1 > 2025-07-28 09:31:34,602 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done executing storage > capacity update > 2025-07-28 09:31:34,602 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Executing capacity updates > for public ip and Vlans > 2025-07-28 09:31:34,621 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done capacity updates for > public ip and Vlans > 2025-07-28 09:31:34,621 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Executing capacity updates > for private ip > 2025-07-28 09:31:34,627 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done executing capacity > updates for private ip > 2025-07-28 09:31:34,627 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done recalculating system > capacity > 2025-07-28 09:31:34,663 DEBUG [c.c.a.AlertManagerImpl] > (CapacityChecker:ctx-81f146eb) (logid:ab7139aa) Done running Capacity > Checker ... > 2025-07-28 09:31:34,760 DEBUG [o.a.c.s.i.BaseImageStoreDriverImpl] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Downloading > template to data store 1 > 2025-07-28 09:31:34,775 DEBUG [o.a.c.s.i.BaseImageStoreDriverImpl] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Performing > image store createTemplate async callback > 2025-07-28 09:31:34,778 INFO [o.a.c.s.i.BaseImageStoreDriverImpl] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Updating > store ref entry for template ubuntu24-test > 2025-07-28 09:31:34,815 DEBUG [o.a.c.h.HAManagerImpl] > (BackgroundTaskPollManager-4:ctx-23246d15) (logid:8ce4417e) HA health check > task is running... > 2025-07-28 09:31:34,921 DEBUG [c.c.h.o.r.Ovm3HypervisorGuru] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) > getCommandHostDelegation: class > org.apache.cloudstack.storage.command.DownloadCommand > 2025-07-28 09:31:34,923 DEBUG [c.c.h.XenServerGuru] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) We are > returning the default host to execute commands because the command is not > of Copy type. > 2025-07-28 09:31:34,923 DEBUG [o.a.c.s.RemoteHostEndPoint] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Sending > command org.apache.cloudstack.storage.command.DownloadCommand to host: 10 > 2025-07-28 09:31:34,926 DEBUG [c.c.a.t.Request] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) Seq > 10-5477221571812663843: Sending { Cmd , MgmtId: 90520736402273, via: > 10(s-250-VM), Ver: v1, Flags: 100011, > [{"org.apache.cloudstack.storage.command.DownloadCommand":{"hvm":"true","description":"ubuntu24-test","maxDownloadSizeInBytes":"(50.00 > GB) > 53687091200","id":"247","resourceType":"TEMPLATE","installPath":"template/tmpl/2/247","_store":{"com.cloud.agent.api.to.NfsTO":{"_url":"nfs:// > 10.2.224.2/srv/data1","_role":"Image"}},"followRedirects":"true","url": > https://drmirror.physi.uni-heidelberg.de/ubuntu-releases/24.04.2/ubuntu-24.04.2-live-server-amd64.iso, > "format":"ISO","accountId":"2","name":"247-2-7269c587-84d0-3a21-85c1-9b806226b063","secUrl":"nfs:// > 10.2.224.2/srv/data1","wait":"0","bypassHostMaintenance":"false"}}] } > 2025-07-28 09:31:35,415 DEBUG [c.c.a.ApiServlet] > (qtp341748265-790:ctx-f51ff957 ctx-50cb005f) (logid:e0d6fbe6) ===END=== > 10.2.224.100 -- GET > bootable=true&isextractable=false&ispublic=true&isdynamicallyscalable=true&zoneid=e02b6018-9eff-4726-817d-34c3a1a4fa62&account=admin&ostypeid=0e35a7a4-5963-4a0b-a369-7914d76eeddc&name=ubuntu24-test&displaytext=ubuntu24-test&url=https:%2F% > 2Fdrmirror.physi.uni-heidelberg.de > %2Fubuntu-releases%2F24.04.2%2Fubuntu-24.04.2-live-server-amd64.iso&domainid=a7f78d5a-df17-11ef-85c5-525400568b61&isfeatured=true&command=registerIso&response=json&sessionkey=kZ_XiOMosCHKqW0z7Kbzxl0rMLM > > Is there anything I can double check? > > Thank you! > > > Mit freundlichen Grüßen / With kind regards > > Wilken Verleger > > - 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