Hi :)
Thanks :)  I think back then the mailing list was trying to find out some of 
the parameters of the problem or see if there was some weird misunderstanding 
that we could actually help with.  Internet Explorer often does weird things 
and there might have been other weird stuff going on outside of our control but 
that we might have been able to help fix.  Also it helps us get a clearer idea 
of what needs to be mentioned in a bug-report, if it comes to that (and in this 
case it clearly has).  

When you post a bug-report it's a lot like writing an email.  You can reply to 
it and add comments later on.  So can other people.  So, don't even worry about 
making it perfect first time.  Just write something really brief, like a 
business-email, to get straight to the point.  

Maybe even deliberately leave details for a 2nd or subsequent comment and maybe 
make a rough table of it, eg;
"
LibreOffice 4.1.1;
charity, slow internet, Windows, Firefox or Chrome (can't remember which)
work,     fast internet,  Windows, Firefox
home,   fast internet,   OSX,         Firefox or Chrome (can't remember which)

All usually have no problems with downloading installers.  Note that on OSX i 
was downloading the Windows installer, NOT the Mac one.  
"

That way when other people add comments you have already given them a nudge 
into giving mentioning possibly useful factors and nudged them into laying them 
out clearly.  Also, other people might be able to confirm factors you can't 
quite remember clearly now that so much time has passed.  Firefox, Safari and 
Chrome are all far better than Internet Explorer so it doesn't matter which you 
used = just that it wasn't IE.  On the other hand the download really needs to 
work for IE too but IE might be creating extra problems which might need to be 
sorted out separately.  

Note that the bug-report guide was designed for problems while running 
LibreOffice so a lot of what it asks for is clearly not relevant and for some 
things it's not clear.  You are not going to be able to get an "strace" or run 
the process from the command-line to get extra feedback or any of those sorts 
of things.  It might be more useful to know which country you are in, eg not 
China nor Iran.  If it's not obviously needed or if you are not sure how to 
provide the information then just leave it for a subsequent post to the 
bug-report's thread or perhaps ask them for help with getting the info.  


On the other hand this mailing list does frequently often go off-topic instead 
of focussing on the original question.  So, many apols for that!  

Good luck and regards from 
Tom :)  


________________________________
From: Michael Reich <reich.mi...@gmail.com>
To: Tom Davies <tomdavie...@yahoo.co.uk> 
Cc: "users@global.libreoffice.org" <users@global.libreoffice.org> 
Sent: Sunday, 6 October 2013, 3:52
Subject: Re: [libreoffice-users] LO Installer Download Problems


Tom, thanks for your responses.   When I originally posted about the 
difficulty I was having downloading the installer, the user list gave me 
the impression that there couldn't be anything wrong with the downloader 
and I felt they pretty much blew off my inquiry.  If I'd been directed 
to make a bug report at that time, I would have done it.   It's been 
several weeks now and I'm not sure I recall the details at this point to 
file a bug report.   I will take a look at the bug report link you 
provided and see what information is needed.

Thanks again for your interest.

On 10/5/13 9:18 PM, Tom Davies wrote:
> Hi :)
> Hmmm, that is not good news!  Sorry about that!  Is there any chance 
> you could post a bug-report about it?  A lot of this guide might not 
> be relevant but please just try to make the best of it
> https://wiki.documentfoundation.org/QA/BugReport
> tehre is another page but i think the content is identical
> https://wiki.documentfoundation.org/BugReport
> This sometimes happens with wikis as things get moved around but it 
> usually gets tidied up at some point.  I would go with the 1st of 
> those links this time.
> Regards from
> Tom :)
>
>
>
> ------------------------------------------------------------------------
> *From:* Michael Reich <reich.mi...@gmail.com>
> *To:* Tom Davies <tomdavie...@yahoo.co.uk>
> *Cc:* "users@global.libreoffice.org" <users@global.libreoffice.org>
> *Sent:* Sunday, 6 October 2013, 1:52
> *Subject:* Re: [libreoffice-users] LO Installer Download Problems
>
> My main computer is OSX and I use Firefox or Chrome.  I think I was
> using Firefox on OSX when I had the download problems on OSX.  The
> Windows computer was also using Chrome and/or Firefox.
>
> On 10/5/13 7:46 PM, Tom Davies wrote:
> > Hi :)
> > Which web-browser were you using to download with? It seems a few
> > people have had problems with Internet Explorer and 1 had trouble with
> > Firefox.  The Firefox one turned out to be some problem with a company
> > firewall as the download worked just fine from outside.  Did you use
> > IE at both locations before trying the Torrent at home?
> > Regards from
> > Tom :)
> >
> >
> >
> > ------------------------------------------------------------------------
> > *From:* Michael Reich <reich.mi...@gmail.com 
> <mailto:reich.mi...@gmail.com>>
> > *To:* users@global.libreoffice.org <mailto:users@global.libreoffice.org>
> > *Sent:* Saturday, 5 October 2013, 19:37
> > *Subject:* [libreoffice-users] LO Installer Download Problems
> >
> > I didn't catch all of the recent posts about trouble downloading the LO
> > installer (and the thread apparently got highjacked to another topic),
> > but I posted something similar a month or so ago.  I had repeatedly
> > tried downloading the Windows installer and constantly got corrupted
> > installer files.  I am on high speed broadband and never had issues
> > downloading other installers, including the OSX LO installer.  I had
> > also tried downloading the windows installer at a local charity at which
> > I volunteer, which has very slow internet. That was spectacularly
> > unsuccessful also.
> >
> > I finally was able to download at home using a torrent file.  It seems
> > to me that there has to be something funky about the LO windows
> > installers that make downloading so difficult.  I imagine casual users
> > of LO aren't going to try to download the darn file repeatedly in order
> > to get a good download.
> >
> >

-- 
To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted

Reply via email to