Hi :) Oddly on the Users Support mailing list we tend to get a lot of questions asking for support and not so many posts telling us that they don't need support.
I guess if people were asking for technical support in the social media thing then they would be a bit lost, right! Would you solve their problem for them or push their 'spam' to the proper channels? Regards from Tom :) On 7 August 2014 14:07, Charles-H. Schulz < charles.sch...@documentfoundation.org> wrote: > Le 07.08.2014 14:50, Paul a écrit : > > On Thu, 07 Aug 2014 09:59:46 +0200 >> "Charles-H. Schulz" <charles.sch...@documentfoundation.org> wrote: >> >> Le 07.08.2014 09:54, Tom Davies a écrit : >>> > Hi :) >>> > +1 >>> > (to James's suggestion.) >>> > I think most people on this mailing list would probably agree with >>> > getting >>> > the 4.2.6. >>> >>> That is your own wild call and your own opinion. I don't agree with >>> you. Many people don't agree with you. Stop saying somebody should >>> get the version you like. >>> >> >> Again, with all due respect Charles, but I have heard many people on >> this list echo that sentiment. It seems to me like every time this >> question comes up there are far more people recommending going for the >> more stable branch than there are recommending going for the less stable >> branch, if there are even any of those. >> >> Tom's suggestion is far from a wild call, although you are of course >> free to disagree with it. >> > > It is a wild call not because it is unreasonable (it isn't) but because it > is peremptory. > Yes, we can read here, on this list, that the newer branch is a problem. > We have read it since several years but I'd like to point out two rather > different elements. > - the same people complain about the same things for years, right here. > For instance Tom has always said here and elsewhere he was not > understanding the reason of two branches. Noop has always complained about > the two branches and the release pace. It does not make their opinion > invalid, but I'm suggesting a pattern here. > - This list is interesting, because it is one type of location. As it > happens, my main contributions these past months to the project have been > creating and sharing content on social media on behalf of LibreOffice and > TDF (yes I'm the main guy behind the daily tweets). You would not believe > how different the feedback is. True, people report bugs just like with > anything else, but 90% of the time, the people on the social media are > users who keep asking for new features and want more and more of them. > There was to my knowledge, since January 2014 exactly two people who wrote > that they experienced a bug (with the newer branch) and were switching back > to the older one. And we get feedback everyday from several different > people, so that could give you an idea of the volume we're dealing here > with. > > What am I trying to show here? > > Certainly not that people on social media are "more right" than people > here. But that the opinions diverge with demographics, the place, the > crowds, the kind of usage, etc. Indeed here, everytime this question > arises, the same people will repeat the same arguments. It does not make > their opinions unfair or inaccurate; but an echo chamber is also very easy > to form on the Internet, esp. on a mailing list. Last but not least, > positive feedback is rare compared to negative - here, in FOSS or in any > customer service. I'd be shocked it we experienced the opposite :-) > > Best, > > Charles. > > > > >> >> Paul >> > > -- > To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org > Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to- > unsubscribe/ > Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette > List archive: http://listarchives.libreoffice.org/global/users/ > All messages sent to this list will be publicly archived and cannot be > deleted > -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
