> On 19 Jan 2021, at 16:55, John <[email protected]> wrote:
> 
> I scanned for the customer's IP

What leads you to suppose the customer's IP was unchanged between
the two orders?

Sorry, there's no sensible explanation: the above is the only comment
I can offer at a technical level.  Maybe the customer is messing you
around, or your system is duplicating entries offline.  Unless you've
got yourself hopelessly confused and need a good night's sleep and a
day off to clear the head.

-- 
Nick Kew

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