On Sat, 19 Dec 2020 at 17:47, Richard Shaw <hobbes1...@gmail.com> wrote:
> On Sat, Dec 19, 2020 at 11:37 AM Anthony F McInerney <afm...@gmail.com> > wrote: > >> >> >> On Sat, 19 Dec 2020 at 16:20, Richard Shaw <hobbes1...@gmail.com> wrote: >> >>> I've had my HP ENVY Photo 7800 series printer working fine for some time >>> and then I got stupid. >>> >>> While looking for a BIOS update for my HP ENVY laptop I noticed there >>> was a new firmware for my printer and went ahead and installed it. Since >>> then I've been completely unable to print but I'm not sure 100% of it is >>> the printer's fault. >>> >>> When I try to add the printer in gnome settings after removing >>> everything I get very weird behavior. >>> First is say "Unable to add printer" or something to that effect, once I >>> click through that it says it needs additional drivers. >>> When I click Ok it takes me to hplip in Gnome Software which is ALREADY >>> INSTALLED. >>> >>> And then gnome-controler-center partially crashes and has to be closed >>> but not forced to quit. >>> >>> I've since moved on to trying to add the printer directly through the >>> CUPS web interface. It discoveres the printer via both ipps and dnsnd. >>> Sometimes it autodetects the printer type and other times I have to >>> manually select it. >>> >>> I've tried both driverless, hpcups, and hpijs without success, however, >>> I think that's because the driver is not the problem. >>> >>> The message I always get when trying to print anything, regardless of >>> connection method, is: >>> First: >>> "Processing page 1..." >>> >>> And then: >>> "Unable to locate printer "HP9C7BEF8B3751.local"." >>> >>> Well it could certainly locate it to install the printer but somehow it >>> can't find it afterwards?!? >>> >>> journalctl -u cups has been utterly useless. >>> >>> Avahi seems to be working as avahi-browse shows a bajillion entries for >>> the printer. >>> >>> Ideas? >>> >>> >> How long ago was this? Ie have you fully powercycled the PC and the >> Printer since this all happened? >> > > A couple of weeks ago. > > Yup, tried all the basic stuff including turning off the firewall just > long enough to see if that was a problem. > > > >> Have you checked back for another firmware update. >> Checked the status page on the printer itself. (EWS embedded web server) >> > > Wasn't sure what port... I tried 80 and 8080 (found using avahi) but > neither responded. I still think the problem is on the linux side as I can > print from my phone just fine, which is what I had to do. Based on the name > of the printer it finds I'm pretty sure it's using the dnssd path. > > I actually did finally get it working through direct IP address which was > discovered automatically, which is weird, because it didn't find it by IP > address during the previous 50 attempts. I guess that means I should > probably reserve the IP address in DHCP so it doesn't potentially change. > > Great, well hopefully it carries on working for you. The web service should be listening on port 80 just http:// according to the manual. I wonder if you might reset the printer to defaults. (if it goes wrong again :))
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