Jack Gates wrote:
On Sunday 27 August 2006 14:07, RBL wrote:
I have run free support boards and been an online support volunteer
without interruption going back to the days of 300bps
acoustic-coupled CompuServe connections. I've written my own BBS
software to better serve users. Today I run two free support
services via Google Groups and WebBoard. The goal is always to let
no message go unanswered -- in stark contrast to my experience
here.
And how does this entitle you to any help? When you are asking for
help that is not paid for and it is being directed to a free mailing
list of other people using the software free and also not paying for
help then you can't expect to get help just because you want it and
then try to bully people into helping. Try that arrogant attitude on
some other mailing lists or Linux or Windows news groups and see how
much help you get. No one has to help any one if they are not
getting paid to help.
Jack, actually, that message was *not* intended to be posted here, but
rather, was part of a heated exchange between me and Mr. McKenzie, who
accused me of using profanity on this board, and of being a script
kiddie, among other insults.
I was trying to educate him on the fact that I know darn well how
volunteer support boards operate, and that I was disappointed in the
utter lack of response I received here to my question, as well as the
holier-than-thou, this-user-is-an-idiot did-you-read-the-RFC attitude I
received.
I'm not sure that's what open source and volunteer support are supposed
to be about. Even "idiots", i.e., average users who might not know
about all the online protocols, are entitled to support. Struck me as
rather elitist.
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