mike scott wrote: > On 20 May 2007 at 16:43, Dan Lewis wrote: > ... > >> If you were frustrated because something was not working the way >> you thought it should, would you want to "cross a couple of rivers >> before you got a cup of water"? Granted, there are some who are not >> willing to try to find an answer. But what about those who have tried >> and could not find what they thought they needed? >> > > I see where you're coming from, but I have to say the noise:information > ratio here is incredibly high, and getting worse. > > Maybe a tip from the TfL 'oystercard' website could be considered. They > have a general 'ask us a question' facility(*); but having typed in the > question and hit 'submit', it searches an FAQ /first/, gives a short- > list of likely topics, and asks if the question has been answered. You > can't stop someone ignoring this of course, and simply hitting 'No', > but I'm sure it would remove some of the frequent questions, like "does > it run on vista". or "I've bought OOo and want my paid-for support". > > > There could be that too, and that's a reasonable idea. But I'm beginning to think that if the noise ratio is getting too high here, maybe we should build some walls. Or more specifically, we build a sound room. Follow this: supposing we created a mailing list, [EMAIL PROTECTED] frequented by a few people who are open to being the "wizened old souls" and funneled the non subscribed e-mails or the e-mails generated by that "YOU MUST PUT A SUMMARY HERE" form over there. Anybody who signed up for that list knows what they are getting into (namely, the same old questions that are usually answered by the FAQ).
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