mike scott [mailto:[EMAIL PROTECTED] typed: > > On 17 Jun 2008 at 11:27, tony.saunders wrote: > > > I sent a request for advice/assistance earlier today. Please advise if > > you can deal with this, or if not, who can. > > > > Tony Saunders > > I can't see any record of a previous email from you arriving here, so > I doubt whether anyone else has received one. > > It would have helped if you'd repeated the query - I suggest you > resend it to the list.
When replying to "requests" like this, you might want to add a little clarification. It's obvious that this poster, like many others, thinks that he's writing to a company support department. "It would have helped if you'd repeated the query - I suggest you resend it to this VOLUNTEER, MUTUAL-ASSISTANCE, public mailing list, in which we USERS of OpenOffice attempt to help each other and discuss aspects of the NON-PROFIT, open-source free office-and-productivity suite known as OpenOffice. If you posted via a Newsgroup, rather than as a subscribed member of users@openoffice.org, then your original post was held for (volunteer) moderator review. Also, members tend to reply to the list, and not directly to the poster of a query, so if you are not subscribed, you might be missing relevant replies." OK, maybe I'm being a little heavy-handed, but it would save time/turnaround and hurt feelings. Perhaps we should work up some boiler-plate phrasing that we just cut'n'paste into all such replies. Not to stop anybody from replying as they wish - just to provide a canned paragraph to save time for those who would use it. - Kevin The information contained in this electronic mail transmission may be privileged and confidential, and therefore, protected from disclosure. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer without copying or disclosing it. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
