Do you have the guest agent installed on the VMs?

On Thu, Apr 16, 2020 at 2:55 PM <eev...@digitaldatatechs.com> wrote:

> Are you getting any errors in the engine log or
> /var/log/libvirt/qemu/<vm_name>.log?
> I have Windows 10 and haven't experienced that. You can't shut it down in
> the UI? Even after you try to shut it down inside Windows?
> I will assume you have the latest guest tools installed.
>
> Eric Evans
> Digital Data Services LLC.
> 304.660.9080
>
>
> -----Original Message-----
> From: kim.karga...@noroff.no <kim.karga...@noroff.no>
> Sent: Thursday, April 16, 2020 8:23 AM
> To: users@ovirt.org
> Subject: [ovirt-users] VM's in status unknown
>
> Hi,
>
> We have a few Windows 10 VM's running on our ovirt 4.3, where when you
> shutdown the VM from within Windows, that VM does not shut down but gets a
> status of unknown in ovirt and one cannot do anything to the machines
> within the web gui. This seems to specfically be related to that Windows 10
> template that we have created. Any ideas? Also, any ideas on how one can
> shut these machines down?
>
> Thanks
>
> Kim
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