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Is it possible that the user has so many emails that the server is
hitting a byte limit of some sort?
On 01/06/2011 12:54 PM, Chris Hobbs wrote:
> Still need some ideas on this one... thanks!
>
> Chris
>
> On 1/5/11 2:00 PM, Chris Hobbs wrote:
>> I have an odd one. I have one user (out of thousands) that is unable
>> to see any of his mail any longer in the SOGo web interface. He can
>> log in successfully, view his calendar and his address book, but the
>> folder pane is empty, and the "Get Mail" and "Write" buttons do nothing.
>>
>> Steps taken to trouble shoot:
>>
>> 1) Tried on a different computer with multiple browsers (Firefox,
>> Chrome, Safari).
>> 2) Deleted sogo user with sogo-tool. Logged back in which created sogo
>> account successfully
>> 3) Created account in Thunderbird to confirm IMAP was functioning
>> correctly - it is.
>>
>> I can see SOGo logging into the IMAP server in the dovecot logs, so
>> that isn't the problem. No other users are complaining of the issue,
>> and I've not installed any updates in at least 10 weeks. User claimed
>> it began just before our winter break which started 12/17.
>>
>> Any ideas on what to look at next?
>>
>> Thanks,
>>
>> Chris
>> --
>> Chris Hobbs
>> Director, Technology
>> New Haven Unified School District
>> -- This message has been checked by ESVA and is believed to be clean.
>
>
> --
> Chris Hobbs
> Director, Technology
> New Haven Unified School District
> -- This message has been checked by ESVA and is believed to be clean.
- --
Though it's cold and lonely in the deep dark night
I can see paradise by the dashboard light
-- Meatloaf - "Paradise by the Dashboard Light - Lyrics"
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