* Patrick Ben Koetter <users@sogo.nu>: > We're running SOGo for a customer with 25k accounts. Occasionally sogod locks > up and users cannot be served. > > In such cases, the log below is from December, 15th 2011, sogod reports it has > been hanging for a while:
Happened again today and people can't login on the Webinterface: Feb 07 11:47:48 sogod [14423]: [WARN] <0x0x128e6848[WOWatchDogChild]> pid 24369 has been hanging in the same request for 6 minutes Feb 07 11:48:30 sogod [14423]: [WARN] <0x0x128e6608[WOWatchDogChild]> pid 16354 has been hanging in the same request for 2 minutes Feb 07 11:48:31 sogod [14423]: [WARN] <0x0x128e75a8[WOWatchDogChild]> pid 17308 has been hanging in the same request for 2 minutes ... Feb 07 11:51:53 sogod [14423]: [WARN] <0x0x128e6848[WOWatchDogChild]> pid 24369 has been hanging in the same request for 2 minutes Feb 07 11:52:35 sogod [14423]: [WARN] <0x0x128e6608[WOWatchDogChild]> pid 16354 has been hanging in the same request for 2 minutes > > Dec 15 10:27:06 sogod [953]: [WARN] <0x0x1757e948[WOWatchDogChild]> pid 18602 > has been hanging in the same request for 7 minutes > > Looking for the PID I get log like this: > > Dec 15 09:33:35 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:35 sogod [18602]: SOGoRootPage successful login for user > '012345...@example.com ' - expire = -1 grace = -1 > Dec 15 09:33:35 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:36 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:36 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:36 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:36 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:37 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:37 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:37 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:37 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:38 sogod [18602]: [WARN] > <0x0x1a25f338[UIxEnvelopeAddressFormatter]> unexpected envelope address: > <0x0x1a6b37b8[NGImap4EnvelopeAddress]: mailbox='' host='MISSING_DOMAIN'> > Dec 15 09:33:39 sogod [18602]: [WARN] > <0x0x1a25f338[UIxEnvelopeAddressFormatter]> unexpected envelope address: > <0x0x1a434df8[NGImap4EnvelopeAddress]:> > Dec 15 09:33:43 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:43 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:43 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:43 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:44 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:44 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:44 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:44 sogod [18602]: <0x0x177f6518[SOGoCache]> an error occurred > when caching value for key '012345...@example.com +attributes': > "CLIENT ERROR" > Dec 15 09:33:48 sogod [18602]: [ERROR] > <0x0x19254068[UIxMailRenderingContext]> found no viewer for MIME type: > application/msword > Dec 15 09:33:50 sogod [18602]: [ERROR] > <0x0x186fd538[UIxMailRenderingContext]> found no viewer for MIME type: > application/msword > Dec 15 09:33:51 sogod [18602]: [WARN] > <0x0x1a6a5618[UIxEnvelopeAddressFormatter]> unexpected envelope address: > <0x0x1a6c4718[NGImap4EnvelopeAddress]: mailbox='' host='MISSING_DOMAIN'> > Dec 15 09:33:51 sogod [18602]: [WARN] > <0x0x1a6a5618[UIxEnvelopeAddressFormatter]> unexpected envelope address: > <0x0x19cb7598[NGImap4EnvelopeAddress]:> > Dec 15 09:33:51 sogod [18602]: [WARN] > <0x0x1a6a5618[UIxEnvelopeAddressFormatter]> unexpected envelope address: > <0x0x1a6a1158[NGImap4EnvelopeAddress]: mailbox='' host='MISSING_DOMAIN'> > > The system is: > - RHEL 5.7 > - sogo-1.3.10-1-el5 > - memcached-1.4.5-1-el5.rf > - libmemcached-0.34-1 > > My first idea and blind guess was that memory size for memcache was too small. > Increasing memcache memory seems to have helped a bit, but still sogod locks > up. > > What can I do to find out what causes the error? > > thanks > > p@rick > > -- > state of mind () > Digitale Kommunikation > > http://www.state-of-mind.de > > Franziskanerstraße 15 Telefon +49 89 3090 4664 > 81669 München Telefax +49 89 3090 4666 > > Amtsgericht München Partnerschaftsregister PR 563 > > -- > users@sogo.nu > https://inverse.ca/sogo/lists -- state of mind () Digitale Kommunikation http://www.state-of-mind.de Franziskanerstraße 15 Telefon +49 89 3090 4664 81669 München Telefax +49 89 3090 4666 Amtsgericht München Partnerschaftsregister PR 563 -- users@sogo.nu https://inverse.ca/sogo/lists
