Oh, and I have of course already tried to reset the affected devices using sogo-tool manage-eas resetdevice. It starts to sync properly after that but after a day or so it stops again, I could not find relevant errors in the logs besides the one stated below.
many thanks Andy From: Andreas Blaha <andr...@blaha.at> Sent: Friday, May 10, 2019 9:55 AM To: users@sogo.nu Subject: SQL server has gone away Hi all, can anyone help with the below error message? It occurs for two users only on two specific PCs only, using active sync with Outlook 2016/2019, all others work fine, also with the stated versions of Outlook, the same mailboxes "activesync" very well on other devices with Outlook or on IOS too ... May 09 22:10:53 sogod [28048]: [ERROR] <0x5570f62709d0[SOGoCacheGCSObject]:E7404CC35D70434C84B15A1F9DCDE57D+folder4a82be19cf0c615af14e0000c50df049> could not insert/update record for record '/E7404CC35D70434C84B15A1F9DCDE57D+folder4a82be19cf0c615af14e0000c50df049' in sogo_cache_folder_xxxxxxxxxxxxxxxxxxxx: <MySQL4Exception: 0x5570f7567790> NAME:ExecutionFailed REASON:MySQL server has gone away We have deleted and recreated the profiles already, no success. many thanks for any hint! best regards Andy -- __________________________________________________________________________ no è vero, quindi è ben inventato!
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