Hi Sean,
I do not know if this will work it has been some time since i had issues
with ActiveSync also along time since i used SOGo v2
But i think the commands to reset the eas device are the same.
*sogo-tool manage-eas listdevices USER@NAME*
*sogo-tool manage-eas resetdeviceUSER@NAME LISTED-DEVICE*
To debug I think the best place to start is with the configuration
'SOGoEASDebugEnabled = YES' (if you have a lot of users active, choose a
time with the least activity)
https://www.sogo.nu/files/docs/v2/SOGoInstallationGuide.html#_microsoft_enterprise_activesync
Regards
Christian M. Jensen
Den 03-09-2021 kl. 17:26 skrev "Sean M. Pappalardo"
(spappala...@renegadetech.com):
Hello.
I'm running SOGo 2.4.x and suddenly yesterday my Android phone stopped
getting E-mail messages via the ActiveSync connection with SOGo. The
problem started when I was repeatedly trying to use the search feature
to find old messages. Suddenly it wasn't finding _any_ messages (even
though I know for a fact there were some in the last 30 days with the
search term) and now it's not getting new messages at all, and if I
try to open a message it previously received, the phone displays
"Can't open message" then the message disappears from the list as if I
deleted it!
Checking via the SOGo Web interface shows all of the messages and I
can open them fine there. I don't see anything amiss in the SOGo logs
either, other than the occasional "LOG: could not receive data from
client: Connection reset by peer" from PostgreSQL.
Where else should I look to see where the problem is? Is there a way
to reindex SOGo's database of mail ActiveSync sees or something?
Thank you!
Sincerely,
Sean M. Pappalardo
Sr. Networks Engineer
Renegade Technologies
spappala...@renegadetech.com
http://www.renegadetech.com
--
Hilsen / Regards
Christian M. Jensen
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