On 10/2/2018 9:59 AM, Matus UHLAR - fantomas wrote:
can you post the headers?
or at least the Message-Id?


Matus... first, THANKS for your help with this!

Here is the message as THEIR system saw it (with my client's info masked)  - but it looks like their Kerio (or the customer's email client?) might be not be storing everything as it was originally sent? ...but this is what my client sent me, fwiw:
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Received: from mail.powerviewmail.com <http://mail.powerviewmail.com>([204.9.77.40])
by XXXXXXXXwith ESMTPS
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256 bits))
for XXXXXXXX;
Mon, 1 Oct 2018 15:17:10 +0200
DKIM-Signature: a=rsa-sha256; t=1538399816; x=1539004616; s=ivm_invaluement; d=invaluement.com <http://invaluement.com>; c=relaxed/relaxed; v=1; bh=C6QzEUsPRf8EoiIEIhSF1hnXxy9JIlmjGFO/079v4QQ=; h=From:Subject:Date:Message-ID:To:MIME-Version:Content-Type:In-Reply-To:References;
b=V5Sv2lZUWL4P29pcEVY6r/8uFRcuNL1hR794r6M1TJZcvw+i4vTgrvWf+CKSN/F1f2FS/0CdF4UCux+dS/vFjj3X9fdmwv9jpizZqwvJseyCYEmT2HItdeqo0NfNIoQwziEPDMgYS3f35iWlcb7wqrPjfx5EslHr+oC0eoeGBaA=
Received: from [204.9.77.40] ([204.9.77.40])
        by mail.powerviewmail.com <http://mail.powerviewmail.com>(IceWarp 12.0.2.1 x64) with ASMTP id 201810010916565985
        for <XXXXXXXX>; Mon, 01 Oct 2018 09:16:


Here is an excerpt from the headers, copied from the message in my Thunderbird "sent" folder:
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References: <55521fa7.8080...@invaluement.com> <7c8ad385-8b3d-74d9-7d34-ca2ca9236...@invaluement.com> <c3402ad9-9a9c-af71-1932-3eadb84f2...@invaluement.com> <1b8ad5ec-18b7-90db-5cad-d86ffa5aa...@invaluement.com> Message-ID: <39397904-9830-5010-a3d2-a62af8326...@invaluement.com> Disposition-Notification-To: Rob McEwen <r...@invaluement.com> Date: Mon, 1 Oct 2018 09:16:55 -0400 User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 MIME-Version: 1.0 In-Reply-To: <1b8ad5ec-18b7-90db-5cad-d86ffa5aa...@invaluement.com> Content-Type: multipart/mixed; boundary="------------54AEB3A413950E8E0A41E1A8" Content-Language: en-US

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The time difference makes sense because their time zone is 6 hours ahead of 
mine.


--
Rob McEwen
https://www.invaluement.com
+1 (478) 475-9032


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