I placed a question with examples of letters on https://issues.apache.org/SpamAssassin/show_bug.cgi?id=6521 and have received advice to place the request here. My hosting provider cannot configurate the spamassasin. As far as I understand, I from my part can already correct nothing, and the provider should adjust the spamassassin. Please inform what it is necessary to inform my provider for adjustment the spamassassin. I have with provider a long correspondence:
Conversation Askar Rakishev Posted On: 03 Dec 2010 3:44 PM -------------------------------------------------------------------------------- Spam assassin last time worked on November, 15th. I saw the information in a subject of the letter ***SPAM*** and properties of the letter: X-Spam-Status: Yes, score=9.5 X-Spam-Score: 95 X-Spam-Bar: +++++++++ X-Spam-Flag: YES After November, 15th such information are not present: X-Spam-Status: No, score= X-Spam-Score: X-Spam-Bar: X-Spam-Flag: NO I addressed in about this problen to live chat 5 times. I restarted the spam assassin 5 times. It does not work. Filters do not receive the information on a spam score and status. I continue to receive thousand letters. Letters come on addresses rakis...@aronis.ru and aro...@aronis.ru Udele Posted On: 03 Dec 2010 6:44 PM -------------------------------------------------------------------------------- Hello, We have refreshed necessary services on the server now. Please check whether your spamassassin is working fine and confirm. Regards Udele HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 03 Dec 2010 7:37 PM -------------------------------------------------------------------------------- Spam assassin do not work. For example: From: Viagra.com <acai...@viagra.com> continue to offer viagra. X-Spam-Status: No, score= X-Spam-Score: X-Spam-Bar: X-Spam-Flag: NO Udele Posted On: 03 Dec 2010 9:30 PM -------------------------------------------------------------------------------- Hello, Please check your spamassassin configuration in cpanel using the step by step instructions given in this documentation : http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin Regards Udele HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 06 Dec 2010 9:26 AM -------------------------------------------------------------------------------- The spamassassin configuration is adjusted according to instructions. I have checked up it already in the sixth time. Letters come without processing using the spam spamassassin. There is no information on the spam score. Harry Posted On: 06 Dec 2010 1:02 PM -------------------------------------------------------------------------------- Hello, If you want to stop spam to your account then only enabling spam assasin will not work. You will also have to configure user level filtering from your cpanel and add the rules over there like from which email address you want to block. and or block the emails with specific subject line or body contents. You will have to configure both to stop spams. PLease check it and let us know if the problem persists. Thank you. Regards Harry HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 06 Dec 2010 1:58 PM -------------------------------------------------------------------------------- Account level filters and spamm assassin are enabled. But it does not work as the spam assassin does not inform about a spam score: X-Spam-Status: No, score= X-Spam-Score: X-Spam-Bar: X-Spam-Flag: NO Till November, 15th he informed: X-Spam-Status: Yes, score=9.5 X-Spam-Score: 95 X-Spam-Bar: +++++++++ X-Spam-Flag: YES I have already discussed such simple acts and have made with a chat of 5 times, but it has not helped. Harry Posted On: 06 Dec 2010 3:31 PM -------------------------------------------------------------------------------- Hello, We dont find you have configured user level filters from your cpanel for account aronis.ru please configure it and let us know if the problem persists. You will have to enter the characters from where you are receiving emails and or can block from emails directly if you are receiving from specific address. Thank you. Regards Harry HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 06 Dec 2010 10:03 PM -------------------------------------------------------------------------------- Till November, 15th all worked well with use of filters at account level. I have established filters at users level. Nothing changed. What can change if spam assassin does not inform filters about spam score? Udele Posted On: 06 Dec 2010 10:19 PM -------------------------------------------------------------------------------- Hello, We have run a script on the server to resolve your issue. The script will be completed in next 1 to 2 hours, please check after 1 to 2 hours. Regards Udele HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 07 Dec 2010 7:57 AM -------------------------------------------------------------------------------- Nothing changed. Malcolm Posted On: 07 Dec 2010 8:51 AM -------------------------------------------------------------------------------- Hello, I've made some necessary changes to resolve your issue. Kindly check and get back to us if you need any further assistance. Regards Malcolm HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 07 Dec 2010 4:15 PM -------------------------------------------------------------------------------- Nothing changed. Askar Rakishev Posted On: 07 Dec 2010 7:39 PM -------------------------------------------------------------------------------- I have received 897 spam messages from the beginning of our current dialogue. Any message does not contain the information on the spam score or the status status. All filters and spam assassin are established and checked up. Till November, 15th the spam assassin accurately informed about the spam score and filters worked regularly. I do not know what you have made actions for the problem decision. Can you solve this problem? Please inform to whom I can complain of your work. Aaron Posted On: 07 Dec 2010 7:59 PM -------------------------------------------------------------------------------- Hello, We have tweaked some settings at server end that will fix your issue. Regards Aaron HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 08 Dec 2010 12:50 PM -------------------------------------------------------------------------------- Spam message continue to arrive. Can you inform what exactly you have made? Should I send you these spam messages to help you found the reason? Harry Posted On: 08 Dec 2010 1:27 PM -------------------------------------------------------------------------------- Hello, We have block all emails of your catch-all email address so that you should not get the emails on legitimate email accounts under your domain. Please check it and if problem persists let us know emails you are getting so as to investigate it further. Thank you. Regards Harry HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 08 Dec 2010 1:45 PM -------------------------------------------------------------------------------- I have not understood the reason for block all letters. Here themes of last letters: Practical financial modelling Plastic windows KBE aro...@aronis.ru Pfizer-64 % now Ready houses in a housing estate In search of itself the present the Best offer of a season! Customs regulation the Blanket with heating! CALL And ORDER 8-915-431-33-87 SUPPORT of the TRANSACTION ON APARTMENT PURCHASE KIND HEAT With DELIVERY Any message does not contain the information on the spam status or score. Since November, 15th there is no message with the information on the spam score. Let you start the spam assassin? Harry Posted On: 08 Dec 2010 2:21 PM -------------------------------------------------------------------------------- Hello, We have tweaked setting on server and also refreshed spamassasin services on server. Please check it if the problem persists with spam receiving emails and let us know. Thank you. Regards Harry HostHi Support Center Email: supp...@hosthi.com Askar Rakishev Posted On: 09 Dec 2010 12:04 PM -------------------------------------------------------------------------------- I have placed our correspondence and have asked the help from a forum of spam assassin. I have applied two examples of letters. I have received the answer: "This is NOT a spamassassin bug, but a configuration problem. Both those samples are correctly scored as spam (the first with 37 points, the second with 14 points on my setup). I suggest you ask for help on the spamassassin users' list (and/or a cpanel list or forum)." I think you should configurate spamassassin at your end. You can ask for help on the spamassassin users' list at http://issues.apache.org/SpamAssassin/ Harry Posted On: 09 Dec 2010 1:32 PM -------------------------------------------------------------------------------- Hello, Ok, please let us know the email addresses from which you are getting spams (if you are getting spams from any specific email addresses) and the subject line they contains so that we can investigate it further. Thank you. Regards Harry HostHi Support Center Email: supp...@hosthi.com -- View this message in context: http://old.nabble.com/My-hosting-provider-cannot-configurate-the-spamassasin.-tp30426062p30426062.html Sent from the SpamAssassin - Users mailing list archive at Nabble.com.