Hi Martin, Sorry for the delay response.
Please find the answer your questions. 1.Which version of Wicket was the last one that worked for you ? This is the only version we are using (1.5-RC3). 2.Which version do you use now ? 1.5-RC3 3.What code do you use to render the PDF? AjaxDocumentDownload is being used to download and render the document. This is fetched from Oracle UCM using Remote IntraDoc Client. 4.In which browser(s) the problem appears ? As reported by the application user, response to this question is, PDF download is working on Firefox and not working on IE. Please do let us know if you need any more information from our end. Thanks & Regards, Malay Kumar Nayak KPN-ECM-TAM, IBM India Private Ltd. EGL C-Block ,2nd Floor Bangalore Email:[email protected] KPN Account Mobile-09742290785 ________________________________ From: Martin Grigorov [[email protected]] Sent: 08 May 2013 04:11 PM To: Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) Cc: [email protected]; [email protected] Subject: Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Malay, On Wed, May 8, 2013 at 12:14 PM, <[email protected]<mailto:[email protected]>> wrote: Hi Martin, Any update on this issue? Please do let us know if you need any information from our side. I didn't receive a compiled explanation of your problem as I requested. You just forwarded some long internal discussion you had in your company. I hope you don't expect from us to read all of it. Your chances will be better if you start over with just the technical details. Which version of Wicket was the last one that worked for you ? Which version do you use now ? What code do you use to render the PDF? In which browser(s) the problem appears ? Everything that you think is useful for us to "debug" the problem without having access to your application. And please do not CC [email protected]<mailto:[email protected]>. There is nothing confidential for now. Thank you! Thanks & Regards, Malay Kumar Nayak KPN-ECM-TAM, IBM India Private Ltd. EGL C-Block ,2nd Floor Bangalore Email:[email protected]<mailto:email%[email protected]> KPN Account Mobile-09742290785 ________________________________ From: Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) Sent: 07 May 2013 09:50 AM To: Martin Grigorov; [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]> Subject: RE: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Martin, Please find the below issue description. Description:- In ECM4Signature application we have observed .pdf formart files are not opening properly in IE(Internet Explorer) but same .pdf format files are opening in Moxila browser with properly with .pdf format. Attached screenshot for your reference. Please do let us know if you need more information. Thanks & Regards, Malay Kumar Nayak KPN-ECM-TAM, IBM India Private Ltd. EGL C-Block ,2nd Floor Bangalore Email:[email protected]<mailto:email%[email protected]> KPN Account Mobile-09742290785 ________________________________ From: Martin Grigorov [[email protected]<mailto:[email protected]>] Sent: 06 May 2013 07:30 PM To: Pervela, P. (Praveen Kumar) (NETCO CE Innovatie ESS Delivery) Cc: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]> Subject: Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi, Please use the normal channels for user help, namely the mailing lists: [email protected]<mailto:[email protected]>. Make sure that you explain your technical problem as detailed as possible. If you are able to reproduce your problem in a mini application that works with Wicket version X and doesn't work with version X + 1 then please attach it to a ticket in our issues tracking system (issues.apache.org/jira/browse/WICKET<http://issues.apache.org/jira/browse/WICKET>) together with the source code so we can debug it. On Mon, May 6, 2013 at 3:10 PM, <[email protected]<mailto:[email protected]>> wrote: Hi Team, We have a problem in one of our applications developed using Wickets. Problem is that the application allows you to search for your documents and based on the extension, it will search for the software with which the document can be opened and then opens it with that particular application. In the recent past, we have observed that the application is not working as expected as it has some problem opening the pdf files in Adobe reader and hence opens in IE which should not be the case. Could you please help us in understanding the issue and resolve the same. Regards, Praveen K Pervela KPN-ECM-TAM, IBM India Private Ltd. 3B Building, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: [email protected]<mailto:[email protected]> [[email protected]<mailto:[email protected]>] Sent: Thursday, April 18, 2013 7:41 PM To: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Cc: [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Ruud, Could you please provide the information for below points. I am able to see the pdf after clearing the browser cache. Also from Mozilla firefox. I am aware that Mozilla firefox is not a standard browser for KPN. 1. IE browser version in your machine along with screenshot 2. Are there any other documents having the same issue. 3. Please check with your colleagues/users and request them replicate the issue. Please provide the necessary information at the earliest. Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Sent: 17 April 2013 18:20 To: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Cc: [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Ruud, Is the below issue for only for one contract document or any more contracts are having the same issue. If so could you please provide the list for the same. Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Sent: 15 April 2013 16:52 To: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Seshu, There’s only an issue in production environment. If you enter a contract number, you can retrieve the contract document regarding the contract by clicking the ‘download bestand’ link. The document should be displayed in PDF. If you click on the link, a new browser opens up but no relevant data is shown. I’ve added a printscreen from testenvironment where functionality works as expected and from production were the issue appears. This should give you all necessary information. Met vriendelijke groet / kind regards, Ruud Bruijn Quality Manager KPN ZM Volume [email protected]<mailto:[email protected]> 06 43 95 25 33<tel:43%2095%2025%2033> not working on Fridays Van: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Verzonden: maandag 15 april 2013 12:38 Aan: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) CC: [email protected]<mailto:[email protected]> Onderwerp: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Ruud, Could you please share more details about the below issue for both environments. Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Sent: 15 April 2013 15:46 To: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Seshu, Working fine now but I will raise another VITO because the PDF attachments are not presented in the right format. We’ve had this issue before in test environment for which I also raised a VITO, but I checked this morning and it was working fine there. Met vriendelijke groet / kind regards, Ruud Bruijn Quality Manager KPN ZM Volume [email protected]<mailto:[email protected]> 06 43 95 25 33<tel:43%2095%2025%2033> not working on Fridays Van: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Verzonden: donderdag 11 april 2013 19:24 Aan: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery); [email protected]<mailto:[email protected]> CC: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Coevering, van de, A.J.B. (Ton) (NETCO IT Operations CE BSS); [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Dijkstra, E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty Onderwerp: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Ruud, Could you please confirm whether we can close the ticket? Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Sent: 11 April 2013 19:27 To: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Coevering, van de, A.J.B. (Ton) (NETCO IT Operations CE BSS); [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Dijkstra, E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature All, I can confirm that the contract mentioned below could be found in Signature front end. Met vriendelijke groet / kind regards, Ruud Bruijn Quality Manager KPN ZM Volume [email protected]<mailto:[email protected]> 06 43 95 25 33<tel:43%2095%2025%2033> not working on Fridays Van: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Verzonden: donderdag 11 april 2013 15:40 Aan: [email protected]<mailto:[email protected]> CC: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Coevering, van de, A.J.B. (Ton) (NETCO IT Operations CE BSS); [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Dijkstra, E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty; Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Onderwerp: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Pavan, I have verified the signature application and able to found the below mentioned contract in the application. Could you please let us know what was the problem. Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: [email protected]<mailto:[email protected]> [[email protected]<mailto:[email protected]>] Sent: 11 April 2013 14:32 To: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) Cc: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; Coevering, van de, A.J.B. (Ton) (NETCO IT Operations CE BSS); [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Sheshu, As confirmed by Tomas, the letter type A is recieved and processed at Streamserve for order 1-1631552000 at 10.19 AM. Could you please check whether the same is received at ECM? Regards, Pavan Van: [email protected]<mailto:[email protected]> [mailto:[email protected]] Verzonden: donderdag 11 april 2013 8:33 Aan: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) CC: [email protected]<mailto:[email protected]>; Dijkstra, E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA) Onderwerp: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hello Seshu, Ruud, I asked our maintenance team to provide communication logs between SS and ECM. Hover ever after investigation they found out, that at least from 1st of April, there was no other letter received by SS then ‘G2’ - and this one is not being sent to ECM. Therefore I cannot support you with any communication. AM team already started investigation, what is going on. Sorry that it took so long, but since we are dealing here with production I had to go via tickets process… Peter From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: Tuesday, April 09, 2013 11:55 AM To: Neumeister, Peter; [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Peter, Thanks for the information. We are unable to find any documents OPIB documents checked in ECM4Signature after 25th Mar 2013. Could you please confirm whether the checkin request to ECM4Signature is successful or not. Are there any changes in streamserve and also please share the checkin requrest details to us. So that we can verify in ECM as well. Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: [email protected]<mailto:[email protected]> [[email protected]<mailto:[email protected]>] Sent: 08 April 2013 19:15 To: Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Cc: [email protected]<mailto:[email protected]>; Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery); [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Seshu, OPB production is set to send data to following address: http://ecm4contracts.kpn.org:16200/SignatureOnlineAllSoap/SignatureCheckinService Peter From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: Monday, April 08, 2013 11:43 AM To: [email protected]<mailto:[email protected]>; Neumeister, Peter Cc: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Peter/rudd, We required the end point details to proceed further on the below issue. Thanks & Regards, Seshu Seshukumar Konkepudi KPN-ECM-TAM Lead, IBM India Private Ltd. 3B, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91-9652600019<tel:%2B91-9652600019> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: [email protected]<mailto:[email protected]> [[email protected]<mailto:[email protected]>] Sent: 08 April 2013 12:46 To: [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]>; Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery); [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Peter, Issue is regarding production environment. Met vriendelijke groet / kind regards, Ruud Bruijn Quality Manager KPN ZM Volume [email protected]<mailto:[email protected]> 06 43 95 25 33<tel:43%2095%2025%2033> not working on Fridays Van: [email protected]<mailto:[email protected]> [mailto:[email protected]] Verzonden: vrijdag 5 april 2013 15:29 Aan: [email protected]<mailto:[email protected]>; Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) CC: [email protected]<mailto:[email protected]>; Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery) Onderwerp: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Guys, Can you give me more details? Are we talking about Opib BR14 or BR15, production or Chain? Based on mails below, if it is production, there was go-live of OPIB BR14 on 22nd of March. But there were no interface changes regarding OPIB and any archive within StreamServe. Peter From: Seshukumar Konkepudi1 [mailto:[email protected]] Sent: Friday, April 05, 2013 12:50 PM To: [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]>; Neumeister, Peter; [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Peter, Could you please let us know which endpoint the below documents are processed. Please provide the endpoint details. Thanks & Regards, Seshu Seshukumar Konkepudi KPN - ECM-TAM IBM India Private Ltd. 3B Building, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> Mobile: +91 9652600019<tel:%2B91%209652600019> <[email protected]<mailto:[email protected]>> 04/05/2013 09:20 AM To <[email protected]<mailto:[email protected]>>, cc <[email protected]<mailto:[email protected]>>, <[email protected]<mailto:[email protected]>> Subject RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Praveen, Please find some screenprints below. These orders should be available in Signature but cannot be found. If you need more information about Streamserve sending the data and documents, please contact Peter Neumeister (CC) Met vriendelijke groet / kind regards, Ruud Bruijn Quality Manager KPN ZM Volume [email protected]<mailto:[email protected]> 06 43 95 25 33<tel:43%2095%2025%2033> not working on Fridays Van: Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery) Verzonden: donderdag 4 april 2013 14:13 Aan: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) CC: [email protected]<mailto:[email protected]> Onderwerp: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Ruud, Could you please let us know if there are any changes with respect to the check in process at the STREAMSERVE end. Also, some metadata which we discussed over the call and you agreed to send us the metadata. Please let us know at the earliest as we see the request has already breached the SLA. We appreciate your cooperation in the meanwhile. Regards, Praveen K Pervela KPN-ECM-TAM, IBM India Private Ltd. 3B Building, 6th Floor, Mindspace, APIIC Layout, Madhapur, Hyderabad. Email : [email protected]<mailto:[email protected]> NOTE: Please copy our team mail id [email protected]<mailto:[email protected]> for a quick reply. ________________________________ From: [email protected]<mailto:[email protected]> [[email protected]<mailto:[email protected]>] Sent: Tuesday, April 02, 2013 11:19 PM To: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Cc: [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Ruud, Please give us some more detials like the customer id to search so that it could be helpful for our analysis. Thanks & Regards, Malay Kumar Nayak KPN-ECM-TAM, IBM India Private Ltd. EGL C-Block ,2nd Floor Bangalore Email:[email protected]<mailto:email%[email protected]> KPN Account Mobile-09742290785 ________________________________ From: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) Sent: 02 April 2013 12:28 PM To: Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) Cc: [email protected]<mailto:[email protected]> Subject: RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Hi Malay, Orderdetails and letters to customer generated by OneCRM-Streamserve are not available in Signature for orders confirmed in Siebel from 25th March until now. All orderdetails and letters before 22nd March can be retrieved in Signature. The screenprints give an example of an order before 22nd March and after 25th March. Please check why orders after 25th March cannot be found in Signature. Is the interface between Streamserve and Signature up-and –running? Met vriendelijke groet / kind regards, Ruud Bruijn Quality Manager KPN ZM Volume [email protected]<mailto:[email protected]> 06 43 95 25 33<tel:43%2095%2025%2033> not working on Fridays Van: Nayak, M. (Malay) (NETCO IT Operations Generic&Traditional) Verzonden: zondag 31 maart 2013 15:31 Aan: Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) CC: [email protected]<mailto:[email protected]> Onderwerp: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not available in Signature Dear Ruud, We can able to find the document and open. Could you please do let us know the issue you are facing in this document so that we can work accordingly. Thanks & Regards, Malay Kumar Nayak KPN-ECM-TAM, IBM India Private Ltd. EGL C-Block ,2nd Floor Bangalore Email:[email protected]<mailto:email%[email protected]> KPN Account Mobile-09742290785 ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com<http://www.accenture.com> -- Martin Grigorov Wicket Training & Consulting http://jWeekend.com<http://jweekend.com/> -- Martin Grigorov Wicket Training & Consulting http://jWeekend.com<http://jweekend.com/>
