Malay, Also, what are the HTTP response headers sent in response to the request to download the PDF?
On Thu, May 9, 2013 at 11:05 AM, Martin Grigorov <[email protected]>wrote: > Hi Malay, > > See inline > > > On Thu, May 9, 2013 at 4:20 PM, <[email protected]> wrote: > > > Hi Martin, > > > > Sorry for the delay response. > > > > Please find the answer your questions. > > > > 1.Which version of Wicket was the last one that worked for you ? > > *This is the only version we are using (1.5-RC3).* > > > > 2.Which version do you use now ? > > *1.5-RC3* > > > > Why do you use such old version ? > There is 1.5.10 now and 6.7.0. I recommend you to upgrade to either of > these. > > > > > > 3.What code do you use to render the PDF? > > *AjaxDocumentDownload is being used to download and render the document. > > This is fetched from Oracle UCM using Remote IntraDoc Client.* > > > > I have no idea what AjaxDocumentDownload is. It must be something developed > internally in your company. We cannot help without seeing its sources. > > > > > > 4.In which browser(s) the problem appears ? > > *As reported by the application user, response to this question is, PDF > > download is working on Firefox and not working on IE.* > > > > My wild guess is that IE uses some broken version of Acrobat Reader plugin. > Try on another IE installation with most up to date version of this plugin. > > > > * * > > > > ** > > > > Please do let us know if you need any more information from our end. > > > > ** > > > > > > *Thanks & Regards*, > > Malay Kumar Nayak > > KPN-ECM-TAM, > > IBM India Private Ltd. > > EGL C-Block ,2nd Floor > > Bangalore > > Email:[email protected] > > KPN Account > > Mobile-09742290785 > > > > > > ------------------------------ > > *From:* Martin Grigorov [[email protected]] > > *Sent:* 08 May 2013 04:11 PM > > > > *To:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) > > *Cc:* [email protected]; [email protected] > > > > *Subject:* Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from > > this week are not available in Signature > > > > Hi Malay, > > > > > > On Wed, May 8, 2013 at 12:14 PM, <[email protected]> wrote: > > > >> Hi Martin, > >> > >> Any update on this issue? > >> Please do let us know if you need any information from our side. > >> > > > > I didn't receive a compiled explanation of your problem as I requested. > > You just forwarded some long internal discussion you had in your company. > > I hope you don't expect from us to read all of it. > > > > Your chances will be better if you start over with just the technical > > details. > > Which version of Wicket was the last one that worked for you ? > > Which version do you use now ? > > What code do you use to render the PDF? > > In which browser(s) the problem appears ? > > Everything that you think is useful for us to "debug" the problem without > > having access to your application. > > > > And please do not CC [email protected]. There is nothing > > confidential for now. > > > > Thank you! > > > > > >> > >> *Thanks & Regards*, > >> Malay Kumar Nayak > >> KPN-ECM-TAM, > >> IBM India Private Ltd. > >> EGL C-Block ,2nd Floor > >> Bangalore > >> Email:[email protected] > >> KPN Account > >> Mobile-09742290785 > >> > >> > >> ------------------------------ > >> *From:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) > >> *Sent:* 07 May 2013 09:50 AM > >> *To:* Martin Grigorov; [email protected] > >> *Cc:* [email protected]; [email protected] > >> *Subject:* RE: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from > >> this week are not available in Signature > >> > >> Hi Martin, > >> > >> Please find the below issue description. > >> > >> Description:- > >> In ECM4Signature application we have observed .pdf formart files are not > >> opening properly in IE(Internet Explorer) but same .pdf format files > >> are opening in Moxila browser with properly with .pdf format. > Attachedscreenshot for your reference. > >> > >> Please do let us know if you need more information. > >> > >> > >> *Thanks & Regards*, > >> Malay Kumar Nayak > >> KPN-ECM-TAM, > >> IBM India Private Ltd. > >> EGL C-Block ,2nd Floor > >> Bangalore > >> Email:[email protected] > >> KPN Account > >> Mobile-09742290785 > >> > >> > >> ------------------------------ > >> *From:* Martin Grigorov [[email protected]] > >> *Sent:* 06 May 2013 07:30 PM > >> *To:* Pervela, P. (Praveen Kumar) (NETCO CE Innovatie ESS Delivery) > >> *Cc:* [email protected]; [email protected] > >> *Subject:* Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from > >> this week are not available in Signature > >> > >> Hi, > >> > >> Please use the normal channels for user help, namely the mailing lists: > >> [email protected]. > >> Make sure that you explain your technical problem as detailed as > possible. > >> If you are able to reproduce your problem in a mini application that > >> works with Wicket version X and doesn't work with version X + 1 then > please > >> attach it to a ticket in our > >> issues tracking system (issues.apache.org/jira/browse/WICKET) together > >> with the source code so we can debug it. > >> > >> > >> > >> > >> On Mon, May 6, 2013 at 3:10 PM, <[email protected]> wrote: > >> > >>> Hi Team, > >>> > >>> We have a problem in one of our applications developed using Wickets. > >>> Problem is that the application allows you to search for your > documents and > >>> based on the extension, it will search for the software with which the > >>> document can be opened and then opens it with that particular > application. > >>> > >>> In the recent past, we have observed that the application is not > working > >>> as expected as it has some problem opening the pdf files in Adobe > reader > >>> and hence opens in IE which should not be the case. Could you please > help > >>> us in understanding the issue and resolve the same. > >>> ** > >>> ** > >>> *Regards, > >>> Praveen K Pervela* > >>> KPN-ECM-TAM, > >>> IBM India Private Ltd. > >>> 3B Building, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : *ppervela*@in.ibm.com <[email protected]> > >>> > >>> *NOTE: Please copy our team mail id [email protected] > >>> a quick reply.* > >>> ------------------------------ > >>> *From:* [email protected] [[email protected]] > >>> *Sent:* Thursday, April 18, 2013 7:41 PM > >>> *To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Cc:* [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Ruud, > >>> > >>> Could you please provide the information for below points. I am able to > >>> see the pdf after clearing the browser cache. Also from Mozilla > firefox. > >>> I am aware that Mozilla firefox is not a standard browser for KPN. > >>> > >>> 1. IE browser version in your machine along with screenshot > >>> 2. Are there any other documents having the same issue. > >>> 3. Please check with your colleagues/users and request them replicate > >>> the issue. > >>> > >>> Please provide the necessary information at the earliest. > >>> > >>> ** > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> ** > >>> Seshukumar Konkepudi > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> *NOTE: Please copy our team mail id [email protected] > >>> a quick reply.* > >>> > >>> ------------------------------ > >>> *From:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Sent:* 17 April 2013 18:20 > >>> *To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Cc:* [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Ruud, > >>> > >>> Is the below issue for only for one contract document or any more > >>> contracts are having the same issue. > >>> If so could you please provide the list for the same. > >>> > >>> ** > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> ** > >>> Seshukumar Konkepudi > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> *NOTE: Please copy our team mail id [email protected] > >>> a quick reply.* > >>> > >>> ------------------------------ > >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Sent:* 15 April 2013 16:52 > >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Seshu, > >>> > >>> > >>> > >>> There’s only an issue in production environment. If you enter a > contract > >>> number, you can retrieve the contract document regarding the contract > by > >>> clicking the ‘download bestand’ link. The document should be displayed > in > >>> PDF. If you click on the link, a new browser opens up but no relevant > data > >>> is shown. > >>> > >>> > >>> > >>> I’ve added a printscreen from testenvironment where functionality works > >>> as expected and from production were the issue appears. > >>> > >>> > >>> > >>> This should give you all necessary information. > >>> > >>> > >>> > >>> Met vriendelijke groet / kind regards, > >>> > >>> > >>> > >>> Ruud Bruijn > >>> > >>> Quality Manager > >>> > >>> KPN ZM Volume > >>> [email protected] > >>> > >>> 06 43 95 25 33 > >>> > >>> > >>> > >>> *not working on Fridays* > >>> > >>> > >>> > >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Verzonden:* maandag 15 april 2013 12:38 > >>> *Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *CC:* [email protected] > >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from > >>> this week are not available in Signature > >>> > >>> > >>> > >>> Hi Ruud, > >>> > >>> > >>> > >>> Could you please share more details about the below issue for both > >>> environments. > >>> > >>> > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> > >>> > >>> Seshukumar Konkepudi > >>> > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> > >>> > >>> *NOTE: Please copy our team mail id **[email protected]**for > a quick reply. > >>> * > >>> > >>> > >>> ------------------------------ > >>> > >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Sent:* 15 April 2013 15:46 > >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Seshu, > >>> > >>> > >>> > >>> Working fine now but I will raise another VITO because the PDF > >>> attachments are not presented in the right format. > >>> > >>> We’ve had this issue before in test environment for which I also raised > >>> a VITO, but I checked this morning and it was working fine there. > >>> > >>> > >>> > >>> Met vriendelijke groet / kind regards, > >>> > >>> > >>> > >>> Ruud Bruijn > >>> > >>> Quality Manager > >>> > >>> KPN ZM Volume > >>> [email protected] > >>> > >>> 06 43 95 25 33 > >>> > >>> > >>> > >>> *not working on Fridays* > >>> > >>> > >>> > >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Verzonden:* donderdag 11 april 2013 19:24 > >>> *Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery); > >>> [email protected] > >>> *CC:* [email protected]; [email protected]; > >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO > IT > >>> Operations CE BSS); [email protected]; > >>> [email protected]; [email protected]; Dijkstra, > >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty > >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from > >>> this week are not available in Signature > >>> > >>> > >>> > >>> Hi Ruud, > >>> > >>> > >>> > >>> Could you please confirm whether we can close the ticket? > >>> > >>> > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> > >>> > >>> Seshukumar Konkepudi > >>> > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> > >>> > >>> *NOTE: Please copy our team mail id **[email protected]**for > a quick reply. > >>> * > >>> > >>> > >>> ------------------------------ > >>> > >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Sent:* 11 April 2013 19:27 > >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); > >>> [email protected] > >>> *Cc:* [email protected]; [email protected]; > >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO > IT > >>> Operations CE BSS); [email protected]; > >>> [email protected]; [email protected]; Dijkstra, > >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> All, > >>> > >>> > >>> > >>> I can confirm that the contract mentioned below could be found in > >>> Signature front end. > >>> > >>> > >>> > >>> Met vriendelijke groet / kind regards, > >>> > >>> > >>> > >>> Ruud Bruijn > >>> > >>> Quality Manager > >>> > >>> KPN ZM Volume > >>> [email protected] > >>> > >>> 06 43 95 25 33 > >>> > >>> > >>> > >>> *not working on Fridays* > >>> > >>> > >>> > >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Verzonden:* donderdag 11 april 2013 15:40 > >>> *Aan:* [email protected] > >>> *CC:* [email protected]; [email protected]; > >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO > IT > >>> Operations CE BSS); [email protected]; > >>> [email protected]; [email protected]; Dijkstra, > >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty; > Bruijn, > >>> R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from > >>> this week are not available in Signature > >>> > >>> > >>> > >>> Hi Pavan, > >>> > >>> > >>> > >>> I have verified the signature application and able to found the below > >>> mentioned contract in the application. > >>> > >>> Could you please let us know what was the problem. > >>> > >>> > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> > >>> > >>> Seshukumar Konkepudi > >>> > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> > >>> > >>> *NOTE: Please copy our team mail id **[email protected]**for > a quick reply. > >>> * > >>> > >>> > >>> ------------------------------ > >>> > >>> *From:* [email protected] [[email protected]] > >>> *Sent:* 11 April 2013 14:32 > >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) > >>> *Cc:* [email protected]; [email protected]; > >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO > IT > >>> Operations CE BSS); [email protected]; > >>> [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Sheshu, > >>> > >>> > >>> > >>> As confirmed by Tomas, the letter type A is recieved and processed at > >>> Streamserve for order 1-1631552000 at 10.19 AM. Could you please check > >>> whether the same is received at ECM? > >>> > >>> > >>> > >>> Regards, > >>> > >>> Pavan > >>> > >>> > >>> > >>> *Van:* [email protected] [ > >>> mailto:[email protected] <[email protected] > >] > >>> *Verzonden:* donderdag 11 april 2013 8:33 > >>> *Aan:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); > >>> Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *CC:* [email protected]; Dijkstra, E.T. (Evert) (NETCO IT > >>> Operations F&G BP/Coll/RA) > >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from > >>> this week are not available in Signature > >>> > >>> > >>> > >>> Hello Seshu, Ruud, > >>> > >>> > >>> > >>> I asked our maintenance team to provide communication logs between SS > >>> and ECM. Hover ever after investigation they found out, that at least > from 1 > >>> st of April, there was no other letter received by SS then ‘G2’ - and > >>> this one is not being sent to ECM. > >>> > >>> Therefore I cannot support you with any communication. > >>> > >>> AM team already started investigation, what is going on. > >>> > >>> > >>> > >>> Sorry that it took so long, but since we are dealing here with > >>> production I had to go via tickets process… > >>> > >>> > >>> > >>> Peter > >>> > >>> > >>> > >>> *From:* [email protected] [ > >>> mailto:[email protected] <[email protected]>] > >>> *Sent:* Tuesday, April 09, 2013 11:55 AM > >>> *To:* Neumeister, Peter; [email protected] > >>> *Cc:* [email protected]; [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> > >>> > >>> Hi Peter, > >>> > >>> > >>> > >>> Thanks for the information. > >>> > >>> > >>> > >>> We are unable to find any documents OPIB documents checked in > >>> ECM4Signature after 25th Mar 2013. Could you please confirm whether the > >>> checkin request to ECM4Signature is successful or not. > >>> > >>> Are there any changes in streamserve and also please share the checkin > >>> requrest details to us. So that we can verify in ECM as well. > >>> > >>> > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> > >>> > >>> Seshukumar Konkepudi > >>> > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> > >>> > >>> *NOTE: Please copy our team mail id **[email protected]**for > a quick reply. > >>> * > >>> > >>> > >>> ------------------------------ > >>> > >>> *From:* [email protected] [[email protected] > ] > >>> *Sent:* 08 April 2013 19:15 > >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); > >>> Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) > >>> *Cc:* [email protected]; Pervela, P. (Praveen Kumar) > >>> (NETCO CE Generic ESS Delivery); [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Seshu, > >>> > >>> > >>> > >>> OPB production is set to send data to following address: > >>> > >>> > >>> > >>> > >>> > http://ecm4contracts.kpn.org:16200/SignatureOnlineAllSoap/SignatureCheckinService > >>> > >>> > >>> > >>> Peter > >>> > >>> > >>> > >>> *From:* [email protected] [ > >>> mailto:[email protected] <[email protected]>] > >>> *Sent:* Monday, April 08, 2013 11:43 AM > >>> *To:* [email protected]; Neumeister, Peter > >>> *Cc:* [email protected]; [email protected]; > >>> [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> > >>> > >>> Hi Peter/rudd, > >>> > >>> > >>> > >>> We required the end point details to proceed further on the below > issue. > >>> > >>> > >>> > >>> *Thanks & Regards,* > >>> > >>> *Seshu* > >>> > >>> > >>> > >>> Seshukumar Konkepudi > >>> > >>> KPN-ECM-TAM Lead, > >>> IBM India Private Ltd. > >>> 3B, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91-9652600019 > >>> > >>> > >>> > >>> *NOTE: Please copy our team mail id **[email protected]**for > a quick reply. > >>> * > >>> > >>> > >>> ------------------------------ > >>> > >>> *From:* [email protected] [[email protected]] > >>> *Sent:* 08 April 2013 12:46 > >>> *To:* [email protected] > >>> *Cc:* [email protected]; Pervela, P. (Praveen Kumar) > >>> (NETCO CE Generic ESS Delivery); [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Peter, > >>> > >>> > >>> > >>> Issue is regarding production environment. > >>> > >>> > >>> > >>> Met vriendelijke groet / kind regards, > >>> > >>> > >>> > >>> Ruud Bruijn > >>> > >>> Quality Manager > >>> > >>> KPN ZM Volume > >>> [email protected] > >>> > >>> 06 43 95 25 33 > >>> > >>> > >>> > >>> *not working on Fridays* > >>> > >>> > >>> > >>> *Van:* [email protected] [ > >>> mailto:[email protected] <[email protected] > >] > >>> *Verzonden:* vrijdag 5 april 2013 15:29 > >>> *Aan:* [email protected]; Bruijn, R.B.R. (Ruud) (NETCO CE BSS > >>> Business Market Delivery) > >>> *CC:* [email protected]; Pervela, P. (Praveen Kumar) > >>> (NETCO CE Generic ESS Delivery) > >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from > >>> this week are not available in Signature > >>> > >>> > >>> > >>> Hi Guys, > >>> > >>> > >>> > >>> Can you give me more details? > >>> > >>> > >>> > >>> Are we talking about Opib BR14 or BR15, production or Chain? > >>> > >>> > >>> > >>> Based on mails below, if it is production, there was go-live of OPIB > >>> BR14 on 22nd of March. But there were no interface changes regarding > >>> OPIB and any archive within StreamServe. > >>> > >>> > >>> > >>> Peter > >>> > >>> > >>> > >>> *From:* Seshukumar Konkepudi1 [mailto:[email protected]< > [email protected]>] > >>> > >>> *Sent:* Friday, April 05, 2013 12:50 PM > >>> *To:* [email protected] > >>> *Cc:* [email protected]; Neumeister, Peter; > >>> [email protected] > >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> > >>> > >>> Hi Peter, > >>> > >>> Could you please let us know which endpoint the below documents are > >>> processed. Please provide the endpoint details. > >>> > >>> Thanks & Regards, > >>> Seshu > >>> > >>> Seshukumar Konkepudi > >>> KPN - ECM-TAM > >>> IBM India Private Ltd. > >>> 3B Building, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : [email protected] > >>> Mobile: +91 9652600019 > >>> > >>> *<[email protected]>* > >>> > >>> 04/05/2013 09:20 AM > >>> > >>> To > >>> > >>> <[email protected]>, > >>> > >>> cc > >>> > >>> <[email protected]>, <[email protected]> > >>> > >>> Subject > >>> > >>> RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are > not > >>> available in Signature > >>> > >>> > >>> > >>> > >>> > >>> > >>> Hi Praveen, > >>> > >>> Please find some screenprints below. These orders should be available > in > >>> Signature but cannot be found. > >>> > >>> > >>> > >>> > >>> > >>> If you need more information about Streamserve sending the data and > >>> documents, please contact Peter Neumeister (CC) > >>> > >>> Met vriendelijke groet / kind regards, > >>> > >>> Ruud Bruijn > >>> Quality Manager > >>> KPN ZM Volume* > >>> *[email protected] > >>> 06 43 95 25 33 > >>> > >>> *not working on Fridays* > >>> > >>> *Van:* Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery) * > >>> Verzonden:* donderdag 4 april 2013 14:13* > >>> Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* > >>> CC:* [email protected]* > >>> Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Hi Ruud, > >>> > >>> Could you please let us know if there are any changes with respect to > >>> the check in process at the STREAMSERVE end. Also, some metadata which > we > >>> discussed over the call and you agreed to send us the metadata. > >>> > >>> Please let us know at the earliest as we see the request has already > >>> breached the SLA. > >>> > >>> We appreciate your cooperation in the meanwhile. > >>> > >>> *Regards, > >>> Praveen K Pervela* > >>> KPN-ECM-TAM, > >>> IBM India Private Ltd. > >>> 3B Building, 6th Floor, Mindspace, > >>> APIIC Layout, Madhapur, Hyderabad. > >>> Email : *ppervela*@in.ibm.com <[email protected]> > >>> > >>> *NOTE: Please copy our team mail id **[email protected]*< > [email protected]> > >>> * for a quick reply.* > >>> ------------------------------ > >>> > >>> > >>> *From:* [email protected] [[email protected]]* > >>> Sent:* Tuesday, April 02, 2013 11:19 PM* > >>> To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* > >>> Cc:* [email protected]* > >>> Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> Hi Ruud, > >>> > >>> Please give us some more detials like the customer id to search so that > >>> it could be helpful for our analysis. > >>> > >>> *Thanks & Regards*, > >>> Malay Kumar Nayak > >>> KPN-ECM-TAM, > >>> IBM India Private Ltd. > >>> EGL C-Block ,2nd Floor > >>> Bangalore > >>> Email:[email protected] > >>> KPN Account > >>> Mobile-09742290785 > >>> > >>> > >>> ------------------------------ > >>> > >>> > >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* > >>> Sent:* 02 April 2013 12:28 PM* > >>> To:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt)* > >>> Cc:* [email protected]* > >>> Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> Hi Malay, > >>> > >>> Orderdetails and letters to customer generated by OneCRM-Streamserve > are > >>> not available in Signature for orders confirmed in Siebel from > 25thMarch until now. All orderdetails and letters before 22 > >>> nd March can be retrieved in Signature. > >>> The screenprints give an example of an order before 22nd March and > >>> after 25th March. Please check why orders after 25th March cannot be > >>> found in Signature. Is the interface between Streamserve and Signature > >>> up-and –running? > >>> > >>> Met vriendelijke groet / kind regards, > >>> > >>> Ruud Bruijn > >>> Quality Manager > >>> KPN ZM Volume* > >>> *[email protected] > >>> 06 43 95 25 33 > >>> > >>> *not working on Fridays* > >>> > >>> *Van:* Nayak, M. (Malay) (NETCO IT Operations Generic&Traditional) * > >>> Verzonden:* zondag 31 maart 2013 15:31* > >>> Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* > >>> CC:* [email protected]* > >>> Onderwerp:* VITO:(CC0000002070237):Contracts from OPIB ZM from this > >>> week are not available in Signature > >>> > >>> Dear Ruud, > >>> > >>> We can able to find the document and open. > >>> Could you please do let us know the issue you are facing in this > >>> document so that we can work accordingly. > >>> > >>> > >>> *Thanks & Regards*, > >>> Malay Kumar Nayak > >>> KPN-ECM-TAM, > >>> IBM India Private Ltd. > >>> EGL C-Block ,2nd Floor > >>> Bangalore > >>> Email:[email protected] > >>> KPN Account > >>> Mobile-09742290785 > >>> > >>> > >>> > >>> ------------------------------ > >>> > >>> This message is for the designated recipient only and may contain > >>> privileged, proprietary, or otherwise confidential information. If you > have > >>> received it in error, please notify the sender immediately and delete > the > >>> original. 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