All, I have a backup environment where I have followings:
1. STK L700e Tape Library 2. SCSI Robotic Control 3. ACSLS as Robotic Control Host 4. Veritas Netbackup Enterprise 5.1GA 5. 6 Unix Media Servers 6. MS 2000 Clustered Master Server During operations, L700e Robotic Hand Assembly get stuck/dead. Usually this happens when arm assembly has a media in it. But I have also seen few incidents where robot didn't have any media in it. It stop working and all subsequent backups/restores get failed. To fix this, we pull out the media from the arm and give a reset to library.The frequency of this issue has become too high that this problem occurs almost every day. Anyone with any clue? We have tried followings so far: 1. Robotic Hand Assembly replacement (without replacing camera) 2. SCSI Cable replacement 3. couple of motors replacements 4. Dust Cleaning 5. etc. Looking for a help. Regards,
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