support.storagetek.com sounds like a good place to start.
anything hardware related (especially more problematic) will probably need
the arm replaced / repaired.
Assume you have run any internal diagnostics on the device?
Regards
Simon Weaver
3rd Line Technical Support
Windows Domain Administrator
EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU
Email: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Muhammad Ali
Sent: Wednesday, September 12, 2007 7:59 AM
To: [email protected]
Subject: [Veritas-bu] STK L700e Robotic Arm Malfunctioning
All,
I have a backup environment where I have followings:
1. STK L700e Tape Library
2. SCSI Robotic Control
3. ACSLS as Robotic Control Host
4. Veritas Netbackup Enterprise 5.1GA
5. 6 Unix Media Servers
6. MS 2000 Clustered Master Server
During operations, L700e Robotic Hand Assembly get stuck/dead. Usually this
happens when arm assembly has a media in it. But I have also seen few
incidents where robot didn't have any media in it. It stop working and all
subsequent backups/restores get failed. To fix this, we pull out the media
from the arm and give a reset to library.The frequency of this issue has
become too high that this problem occurs almost every day.
Anyone with any clue? We have tried followings so far:
1. Robotic Hand Assembly replacement (without replacing camera)
2. SCSI Cable replacement
3. couple of motors replacements
4. Dust Cleaning
5. etc.
Looking for a help.
Regards,
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