Hey Zawie, My comments inline below:
On Jun 17, 5:26 pm, zawie <zaw...@bowfort.com> wrote: > Hi, > > > Our entire team was in San Francisco for WWDC. As a consequence, our > > shared task of getting back to support emails quickly slipped through > > a bit. > > I don't think is the reason, because the first time I emailed you was > a few weeks before WWDC and > had no response back then either. > Please see my comment over here: http://groups.google.com/group/versions/browse_thread/thread/1997eb978c1d0f3d?hl=en I'll take this rare opportunity to quote myself: "Sofa is also looking for a full-time support/QA person" Without delittling your opinion, I do think I have: - given some insight in a key reason for why you may have had a bad support experience, - expressed my public apologies for the whole bad experience, - indicated that we acknowledge there's a bigger problem than just us all being at WWDC, - shown that we are taking very serious steps (hiring an additional full-time employee) to improve support in the long run. > Besides, I was at WWDC too, and I know it's busy, I have over 300,000 > customers but still I support them during > WWDC and there's just one of me. I was hoping to bump into you there > to tell you about your support. Unfortunately I had to miss the ADA, > congrats by the way. > Thanks. I would have loved to meet you there and talk. Although it's sad we didn't meet, I don't think that publicly one-upping eachother on how much support work we do is going to fix anything. > Although on a plus point, if you raise your comments on the forum > where everybody else can see the reply, > we seem to get responses. > I'm glad we got a plus somewhere, even if it is a somewhat dubious one. ;) > So here goes: > > 1. When choosing compare to compare differences, it would be nice to > have a preference where it just > defaults to compare the current version to the head, so you can see > what's changed when checking in each time, rather > than having to click twice, once to see what you wish to compare > against and once to do the compare. Something like > a "Compare Defaults To Head" checkbox. There's a default button in the toolbar, labeled "Local Changes", it compares the current version of a file in the working copy against the HEAD revision of that file. You can also find it under the "Action" menu, under "Show Local Changes". This feature is described in the Versions Help documentation, when you search the help for "compare" it's in the very first page that comes up in the results. Also mirrored here: http://versionsapp.com/viewdocpage/versions_wf_comp_basics.html > > 2. There are only a few choices for diff software. For example, at > WWDC they were touting "DeltaWalker". It would be > nice to have the diff mechanism more open. Perhaps a plist we can > alter that allows us to specify the diff software > we would like to use and it's calling setup. > We have an open plugin architecture for that, although 'plugin' and 'architecture' are both overly big words to describe what it entails (used here for lack of better terms coming to mind right now). See the page at http://groups.google.com/group/versions/files for several examples contributed by various people, a script (there's that word) for Delta Walker, contributed by Lukas, another member of this group, is in there. This feature is also documented in the "Versions Help", along with a how-to on using these scripts. Also mirrored here: http://versionsapp.com/viewdocpage/versions_wf_comp_customscripts.html > 3. Paypal. Although many people use it, most companies with > reasonable sales have another option. The reason is that > paypal does not work with many corporate credit cards (e.g. Amex) and > international cards. For example, I wanted to purchase versions for > my personal use and the university. The university credit card isn't > being accepted by paypal, so > you lose that sale. I'm sorry you've had issues using Paypal. There are definitely drawbacks to Paypal, but it works very well for most of our sales, not just for us, but for our customers as well. For people who can't or prefer not to pay with Paypal we can offer alternative payment options when they email us with their request. Overall, I get the impression you are pretty unhappy about your experiences with us so far, which makes me unhappy in turn. We put as much attention as we do in our software because we care about how people experience it, and good, timely support is a part of that experience. I am sorry we let you down. I do hope you'll give us a chance to do better in the future, and if not, I understand. However, some of our best people are answering support emails right now, therefore I'm changing the 'Discussion subject' of this thread back to "Support Issues", which I believe is a more accurate and fair headline than "WARNING: Non Existant Support". Feel free to change it again if you decide to reply, although at some point, when everything has been said, I may close this topic. If you'd like to continue the conversation directly, my email address is on this message. Please write me, I will respond. Thanks, - Dirk --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Versions" group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~----------~----~----~----~------~----~------~--~---
