I finally got my notes, slide deck, and 5 edited videos that I used in my presentation, posted. Please feel free to comment and grab if they will help you spread the word! http://www.barefeetstudios.com/2009/12/15/using-social-media-to-differentiate/
Aloha and thank you all, Rox On Tue, Dec 8, 2009 at 1:06 AM, Surag Ramachandran <hisu...@yahoo.com>wrote: > > > Let me narrate a related true incident. > > An organization had some good, hardworking engineers who thought that > customers were very happy about their products. > There was no feedback mechanism and it was assumed that everyone liked the > features those engineers were putting in the products. > The engineers were getting complacent and even haughty about their > achievements. > > Then, a couple of marketing executives went to the site were the product > was used. > There, they took the video of what the end users were experiencing about > the product. > They video graphed all the frustrations and complaints those end users were > having. > > When they returned, the marketing executives presented the video to the > engineers without making much edits. > The initial reactions were defensive. > Some said those end users were not typical customers. Some said it is a > dirty tactic of negotiating the price. > However, after that most of them agreed that there something that was > indeed wrong. > > Yes, they were no more complacent after that... > > Dave, > > Your video and their response brought back those memories. > Powerful video! > Congrats! > > Cheers, > Surag > > http://surag.blip.tv > > ________________________________ > From: Roxanne Darling <oke...@gmail.com <okekai%40gmail.com>> > To: videoblogging@yahoogroups.com <videoblogging%40yahoogroups.com> > Sent: Tue, December 8, 2009 1:24:34 PM > > Subject: Re: [videoblogging] The power of the video blog > > I too loved this story and am using it as a case study in the presentation > I > am giving tomorrow to 200+ sales execs here in Honolulu. Thank you so much > for posting all of this David! > > Aloha, > > Rox > > On Tue, Nov 3, 2009 at 2:28 AM, Ron Watson <k9d...@mac.com<k9disc%40mac.com>> > wrote: > > > > > > > I really enjoyed visiting the web address at the end of the video. > > Very cool David. > > Very cool Microchip. > > peace, > > Ron Watson > > http://k9disc. blip.tv > > http://k9disc. com > > http://discdogradio.com > > http://pawsitivevybe.com > > > > > > On Oct 29, 2009, at 8:16 PM, David Jones wrote: > > > > > I just experienced the power of my video blog! > > > > > > I reviewed a hardware product here: > > > http://www.eevblog. com/2009/ 10/21/eevblog- 39-pickit- 3- > > > programmerdebugger- review/ > > > and in my usual no punches pulled style, I gave them quite a serve. > > > > > > As it turns out the video made it's way all around the company > > > offices, even to the desk of their CEO. As with any multi billion > > > dollar corporation, I expected either deathly silence or a nasty > > > letter from their lawyers. > > > > > > But it turns out they really do care about their products and > > > customers, and really do listen, so they seriously took it as > > > constructive criticism. > > > > > > So not only was my critical blog well received, I got a lengthy call > > > from none other than the CEO, thanking me for the blog and raising the > > > issues. He pointed out a few factual errors which was fair enough, but > > > admitted they could have done the product better and most importantly > > > are working to fix the issues and give customers what they expect. > > > > > > That's like getting a phone call from Bill Gates apologising for > > > Windows Vista! > > > > > > They have even posted this well put together and hilarious video > > > response: > > > http://www.youtube. com/watch? v=3YUvlrVlNao > > > > > > Absolutely amazing that a huge $4BN corporation took a small time > > > video blogger like me seriously! > > > > > > I greatly doubt my rants would have had anywhere near the same impact > > > if it was just a text blog. > > > > > > Dave. > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > -- > Roxanne Darling > "o ke kai" means "of the sea" in hawaiian > Join us at the reef! Mermaid videos, geeks talking, and lots more > http://reef. beachwalks. tv > 808-384-5554 > Video --> http://www.beachwalks.tv > Company -- > http://www.barefeetstudios.com > Twitter--> http://www.twitter. com/roxannedarli ng > > [Non-text portions of this message have been removed] > > [Non-text portions of this message have been removed] > > > -- Roxanne Darling "o ke kai" means "of the sea" in hawaiian Join us at the reef! Mermaid videos, geeks talking, and lots more http://reef.beachwalks.tv 808-384-5554 Video --> http://www.beachwalks.tv Company -- > http://www.barefeetstudios.com Twitter--> http://www.twitter.com/roxannedarling [Non-text portions of this message have been removed] ------------------------------------ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/videoblogging/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/videoblogging/join (Yahoo! 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