I believe we have had occasional hiccups but this is a new explanation for me. I will run this by our IT folks. We have Dance, Theatre, American History and they are very popular.
Christine Crowley Dean of Learning Resources Northwest Vista College 3535 N. Ellison Dr. San Antonio, TX 78251 210.486.4572 voice 210.486.4504 fax NEW NAME AND email--ccrowl...@alamo.edu From: videolib-boun...@lists.berkeley.edu [mailto:videolib-boun...@lists.berkeley.edu] On Behalf Of Rosen, Rhonda J. Sent: Friday, January 22, 2010 2:24 PM To: videolib@lists.berkeley.edu Subject: [Videolib] anyone have this problem? We licensed many of the Alexander Street Press video collections a year or so ago. They are lovely and beautiful. However, we have had a problem with our proxy server and remote access. They are perfect if the user is on campus, but we cannot get off-campus access. Our IT people have looked into it, as has Alexander Street Press. Somewhere along the IPS provider route, we hit a snag and nobody seems to be able to fix it. The story I'm being given is that the provider somewhere in the country, is unable to fix it, unreachable, untouchable or something.... According to memos I received: Using the traceroute utility, which shows the communication "hops" that data makes over the Internet between WAM (Web Access Management) and the Alexander Street servers, we can see that communication between these servers gets stopped at a midway-point. This unscheduled stop is at a server hosted by a company called Verio. Bypassing WAM, this same Verio server passes the data right along. LMU's ITS Department has been very helpful. They tried to contact Verio about this, but they warned me that we might never hear back. So far, that has been true: no response from Verio. It seems that many of you have ASP and are happily streaming away - has anyone had this problem, or know anything about this company? I'm really frustrated as faculty would like to embed clips in their syllabi, BB, or our electronic reserves and as it now stands their students have to call and get a username and password to access it if off-campus, which is really a pain.... Rhonda Rhonda Rosen| Head, Media & Access Services William H. Hannon Library | Loyola Marymount University One LMU Drive, MS 8200 | Los Angeles, CA 90045-2659 rro...@lmu.edu| 310/338-4584| http://library.lmu.edu
VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
