On Mar 29, 9:15 pm, Pete <[email protected]> wrote:
> Gary_W wrote:
> > Since they did the packing, it was automatically insured. This cost the
> > buyer a
> > few extra bucks but the peace of mind was worth it for both of us!
>
> I just want to mention a common misconception on shipping. It is always
> the shippers responsibility to obtain insurance or deal with any
> shipping problems. People seem to think once it leaves their hands they
> are off the hook if the buyer didn't ask for insurance or pay for it.
> Here's the trick. The buyer isn't shipping it. You are. The buyer is in
> no way responsible for shipping problems.
>
> I've had paypal reverse three things now when the seller said I should
> have asked for insurance when it arrived damaged or I should call the
> post office when it didn't show up. The shipper is legally responsible
> until it arrives at the buyers door and there is some confirmation of
> it. The buyer can't even call the shipper and deal with any damage or
> loss. All claims have to come from the person who shipped it. They won't
> even talk to the recipient except to arrange to pick it up. The
> recipient can't even make a claim if he wanted too.
>
> Paypal or your credit card company will reverse anything that doesn't
> show up or shows up in pieces. No matter what the shipper claims. Do
> yourself a favor and just automatically include insurance in shipping
> costs. Nobody is going to complain about an extra dollar or two and will
> probably agree to pay for it if you asked.
Excellent point! That is why it is important to make sure your item
is packed well before shipping.
Gary
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