Hello, In the past couple of weeks, I have used the app. Here are some problems I have encountered, but eventually received the assistance I was requesting.
1. Connecting to a helper took too long. I disconnected and reconnected again and was successful. 2. The helper couldn't see the object in question because it was not clear enough. I disconnected, cleaned the lens of the phone's camera and reconnected. This did the trick. 3. On the first attempt to connect to a helper, I was disconnected within a second or two. This was after waiting a few minutes to get connected in the first place. 4. And yes, I have been connected to individuals who's English has been marginal and difficult to understand. At times, they have had a hard time pronouncing hard words, which could happen to anyone. What I don't understand is that there are a substantial amount of helpers to those of us who are requesting assistance and it would be nice to be connected to individuals in a similar geographic area. There have been times when an individual will state that I'm there first person that they are helping. I would think there is a way to filter the individuals in order of geographical areas to decrease the frustrations in getting assistance for us who are seeking it. JMO. Eileen Sent from my iPhone > On Jun 6, 2015, at 7:51 PM, Kelly Pierce <kellyt...@gmail.com> wrote: > > I used it about 2:30 a.m. Thursday morning. I had a minor surgical > procedure preformed the previous day. I awoke in pain and no one was > at home and there was no one I could ask locally, given the time. I > had pain medicine, but was not sure if I had the right bottle and how > many pills to take. I tried the app and after a few minutes, a woman > answered. She seemed to have a middle eastern accent. She didn't seem > to want to read me the label on my pill bottle though and quickly > disconnected. I tried again and within a minute a woman with a German > accent answered. It was mid-morning in Europe. she instructed me on > how to position the camera and pill bottle so she could read it. > Apparently, the pill bottle must be rotated in one hand while the > camera is kept straight and without movement in the other hand so the > camera does not get out of focus. she did not know how to pronounce > acetaminophen, the generic name for Tylenol, or codeine. she > apologized for her English skills, but many native English speakers > can't pronounce these names either. She did tell me though how many > pills to take before signing off in personal embarrassment. she took > time out of her life to provide valuable help at a time of need, for > which I am grateful. I wonder if others have had volunteers who could > be helpful but had a low confidence in their skills. > > fortunately, I live in a big city and both a 24 hour CVS and > Walgreen's are a half mile walk from my house and across the street > from each other. It would be a real hassle to put on clothes and walk > to one of these stores for a sighted clerk to read a label on a pill > bottle in the middle of the night though. > > Kelly > >> On 6/6/15, Terry-Ann Saurmann <tsaurm...@access4less.net> wrote: >> I used the Be My Eyes app. about a month ago without any problems. Terry >> >> -- >> The following information is important for all members of the viphone list. >> All new members to the this list are moderated by default. If you have any >> questions or concerns about the running of this list, or if you feel that a >> member's post is inappropriate, please contact the owners or moderators >> directly rather than posting on the list itself. 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