Hi Michelle. Sounds great. So, is there a rule of thumb about putting
commas? Is it fair to assume that everytime a response is expected from the
caller a comma should be inserted?
----- Original Message -----
From: "Michelle McQuigge" <michelle.mcqui...@gmail.com>
To: <viphone@googlegroups.com>
Cc: <viphone@googlegroups.com>
Sent: Tuesday, August 14, 2012 11:05 AM
Subject: Re: iPhone and automated numeric response prompts
Tara,
The comma system would almost certainly work on an automated credit card
line, but I personally don't ever plan to use it for that purpose. If
anything should happen to my phone, I'd hate to think of such sensitive
information being readily available to whoever found it. If you don't share
those concerns, though, this will work for you no problem.
Best,
Michelle
Sent from my iPhone
On 2012-08-14, at 9:45 AM, "Tara Prakash" <taraprak...@gmail.com> wrote:
Have you tried the same to check your credit card bills? You dial the
number and the automatic system tells you to enter your credit card
number. Do you think the comma system can work with credit card inquiry
number?
----- Original Message ----- From: "Michelle McQuigge"
<michelle.mcqui...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Friday, August 10, 2012 10:23 PM
Subject: RE: iPhone and automated numeric response prompts
You have been well-informed about the comma, and I have recently tested
the
system on a teleconference line that demands a password, then a menu
option
to verify my choice. It worked flawlessly. You can hear the numbers being
entered, and they sound very natural. No menu option was activated until
the
automated prompts had been allowed to run on for a second or two. In my
case, I had to call the number in question once or twice to figure out
precisely what menu options to pre-program. Here's what I did:
1. In my contact for the number in question, I entered the phone number
for
the teleconference line as usual. The numeric keypad used to enter phone
numbers features a shift key. Once I'd entered the phone number, I
double-tapped that shift key to pull up other options.
2. Certain punctuation marks appeared in place of the numbers. I did not
enter a space, but simply entered comma immediately after the
teleconference
number.
3. In my example, I followed this comma with the teleconference password,
plus the pound symbol to expedite the menu.
4. I then entered another comma, then the number 1 (which was the menu
choice to verify the password I had provided).
It was that straight-forward. Please let me know if I misunderstood your
question, confused you even further or need to provide any clarification.
Best,
Michelle
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of Kramlinger, Keith G., M.D.
Sent: August 10, 2012 10:00 PM
To: viphone@googlegroups.com
Subject: iPhone and automated numeric response prompts
Hi,
With an iPhone, how does one go about entering numeric keypad responses
to
navigate within an automated system?
I've heard one can use a comma after the phone number. The comma
introduces
a pause; several commas produce a longer pause.
But not all automated systems are one layer deep, and some require a fair
degree of interactivity within the system before one knows which is the
desired numeric response, or series of responses.
Thanks in advance for any insight.
Keith
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