Hello Vicky, Generally speaking, there are two methods to using a Smartphone screen reader. The primary method, more by culture than by anything else, is based on swiping from either left to right or right to left in order to place focus on the various elements of the display.
In the early days of iPHone, this was the surest method to make certain that the user did not skip or accidentally bypass important information on the screen. The second method, used primarily by Android Smartphone owners, as a result of technology rather than culture, is referred to as explore-by-touch. This method requires that the user slide her/his finger around the screen in order to detect the various elements being displayed. For whatever reason, the swipe method sometimes skips items in iOS in the currently released version of the system. As a result, if one uses only the swipe method, he/she may unknowingly skip over important information. To deliberately experience this for yourself, do the following: 1. >From the LaunchPad, single-finger double-tap the Settings icon. 2. Now, simply single-finger swipe from left to right as many times as you like to go down the list of items. Take note of what you hear. I suggest that you swipe at least 12 times or so, 3. Next, single-finger swipe from right to left in order to reverse your direction, moving up the list. Chances are, you will hear more items than you did in the first instance. Some items that are commonly skipped, when going down the list are FaceTime, Messages, and Notes. Vicky, I write all of this to say that I suspect that the reason you are not entering all of the required information is because, using the swipe method, focus is skipping a required field that must be addressed before successfully completing the submission process. For example, if you are entering a new credit card, then the 3-digit security code field may be being skipped by VoiceOver, again, using the swipe method only. So, try using a combination of both the swipe and the explore-by-touch method when entering information. Good Luck, Mark From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Vicki Sent: Sunday, September 13, 2015 3:29 AM To: IPhone Subject: problem resetting account information I need to make a purchase in the app store, and because my account information has changed at my bank, I need to reset the information. Everything seems to be enter correctly, but I keep getting a message that some required information is missing and it is highlighted in red. So I try again and finally after so many tries, my session timed out. Before I try again, is there any great secret to resetting the information? Thanks. Vicki -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.