Yes, but what are you using to access it? A little more info, please???

Thanks,
Dani

On 10/16/15, Daniel Miller <miller...@gmail.com> wrote:
> iMazing for OS X is amazingly accessible, no pun intended.
>
>> On Oct 16, 2015, at 8:41 AM, Richard Turner <richardturne...@outlook.com>
>> wrote:
>>
>> I tried the trial version of iMazing with both Window-Eyes and NVDA and
>> find it mostly useless.
>> I tried to submit a ticket request through their web site and that was
>> also not very accessible.
>> So, have any Windows users using a screen reader found a way to use this
>> app?
>>
>> Richard
>>
>>
>> -----Original Message-----
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com]
>> Sent: Friday, October 16, 2015 1:12 AM
>> To: viphone@googlegroups.com
>> Subject: Re: A Very Surprising Suggestion by an Apple Accessibility
>> Technical Support Representative
>>
>> I would be interested to know if anyone has used the Win version to
>> comment how accessible it is, please.
>>
>> BobH.
>> ----- Original Message -----
>> From: "M. Taylor" <mk...@ucla.edu>
>> To: <viphone@googlegroups.com>
>> Sent: Friday, October 16, 2015 4:29 AM
>> Subject: RE: A Very Surprising Suggestion by an Apple Accessibility
>> Technical Support Representative
>>
>>
>> Hello Richard, the third-party app he recommended was iMazing.  He said
>> that there is both a Mac and a Windows version.
>>
>> A sighted friend of mine uses iMazing on the Mac and swears by it.
>>
>> Mark
>>
>> -----Original Message-----
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Richard Turner
>> Sent: Thursday, October 15, 2015 5:43 PM
>> To: viphone@googlegroups.com
>> Subject: RE: A Very Surprising Suggestion by an Apple Accessibility
>> Technical Support Representative
>>
>> Which third party app did they recommend, or were they not quite that
>> helpful.
>> Richard
>>
>>
>> -----Original Message-----
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of M. Taylor
>> Sent: Thursday, October 15, 2015 10:29 AM
>> To: viphone@googlegroups.com
>> Subject: A Very Surprising Suggestion by an Apple Accessibility Technical
>> Support Representative
>>
>> Hello Everyone,
>>
>> As I have posted, on-list, since updating to iOS 9.0.2, I have not been
>> able to either add or remove any media from my iPhone 5 S,
>> be it audio books, ring tones, music, etc.
>>
>> After extensive research, I discovered that many of those using iTunes for
>> Windows and even some using OS X, were experiencing the
>> same problem.  As would be expected, there were suggestions as to how to
>> resolve this problem.
>> I tried all of them and none worked, for me.
>>
>> Finally, yesterday, I decided to call the Apple accessibility support
>> number.
>>
>> As it is not my intention to write a novel here, I will just provide the
>> sum and substance of my call.  By the way, I want you to
>> know that the tech was very gracious and professional.  As I had dedicated
>> an entire afternoon to resolving this problem, I, too,
>> was very patient and polite.
>>
>> 1.
>> I asked the rep if he was familiar or had any recent experience using
>> iTunes for Windows.  He said yes.
>>
>> 2.
>> He told me that he had heard of no problems with syncing between the 5 S
>> running 9.0.2 and that he was personally using Windows with
>> a 5 S with no
>> problem during our call.
>>
>> 3.
>> Because I have yet to hear an Apple support specialist admit that there
>> may be a bug in anything, (just my experience, mind you), I
>> had prepared a URL to give to the tech to prove that this problem has been
>> reported to Apple since as early as the first release of
>> iOS 9.0.  I will admit that it gave me a lot of satisfaction when he
>> returned to the line, after visiting the site containing the
>> reports, minus his, if not arrogance, then his conviction that mine was an
>> isolated issue.
>>
>> 4.
>> After spending a lot of time on the phone with no success, he
>> inadvertently admitted that he was using a Mac to help me
>> troubleshoot.  This came up because we were searching for some system
>> files that clearly do not exist on a Windows PC.  When I
>> called him out on this, he admitted that he was not using a Windows PC
>> during our call.
>>
>> The Surprise:
>> 5.
>> He suggested that I use a third-party application, instead of iTunes, to
>> sync my iOS devices.
>>
>> I was really stunned at his suggestion, to say the least.
>>
>> He was unable to resolve my problem.
>>
>> However, I am delighted to report that, after doing some thinking on the
>> matter, I decided to attempt a different approach and,
>> thankfully, it was successful.  The following are the steps I took in
>> order to resolve the
>> problem:
>>
>> 1.
>> Before launching iTunes for Windows and attaching my 5 S, after unhiding
>> the system files, I deleted the .iPSW file that was
>> initially downloaded in iTunes.  Doing this forced iTunes to download a
>> fresh copy of iOS 9.0.2 to my PC.
>>
>> 2.
>> I restored my 5 S and set it up as a new phone.
>>
>> 3.
>> I then restored a previously saved backup of my 5 S.
>>
>> Now, all is working as it should and I am experiencing absolutely no
>> synchronization problems.
>>
>> Mark
>>
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