Hi Richard, Jen and Candie,
This has happened occasionally on one of my Outlook.com accounts and even a time or two on my Office 365 exchange account which I use for my business. I also had it where I had deleted all messages from let’s say the Junk folder or deleted items folder, but on my computer it still says there is a message there. I usually log in to whichever account is effected on line and if it is a matter of it showing a message is there when it isn’t, I go to the folder online and quite often for some reason a message is still there online even though I deleted it on the computer and if I then delete the message online, close my email program (Outlook 2016 when it’s on my computer) and reopen it then the problem is gone. I don’t actually think I had a message displaying as unread where it didn’t correct itself but I think you could try the same thing, see which message it is, log in online and open the message there or, if it’s one you don’t need, delete it online. The Outlook.com web interface is very accessible, if you use Jaws 17 and have “Allow web application reserved key strokes” turned on, you can even use regular key strokes to deal with mail, e.g. if you are on a message and want to delete it, just press the delete key or if you are composing a message and are ready to send it just press Control+Enter just as in Outlook etc. You can use the checkbox quick nav key “x” to jump to messages, the first checkbox is to select all, then each message has a checkbox, if you want to delete a bunch of messages just check each checkbox of the messages you want gone, then press delete. This is a very nice feature in Jaws on those websites where it works, Outlook.com and Facebook are two examples. The setting is turned on by default, so unless you turned it off it should work. But enough of this, I guess in a way the entire thread is not exactly iOS releated but an Outlook.com issue which spans all platforms. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Richard Turner Sent: Saturday, January 16, 2016 10:26 AM To: viphone@googlegroups.com Subject: RE: IMy inbox on my phone says I have 1 unread message but actually there's no new email I’ve had the same issue with my outlook.com account. I’ve just decided to live with it. I tried all those same things and nothing worked. Richard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Candie Doy Sent: Saturday, January 16, 2016 9:59 AM To: viphone@googlegroups.com Subject: Re: IMy inbox on my phone says I have 1 unread message but actually there's no new email Hi, Jen. I also have a hotmail account and experience this problem. It seems to happen when two emails come in very close to the same time. No matter what I’ve done, I cannot clear the unread count. I’ve tried turning mail off and back on, changing the sync settings, rebooting my iPhone, resetting network settings, and even deleting and re-adding the account. If there are any other suggestions, I’d also be grateful to hear them. :) Thanks all, and have a great day! :) Candie D https://twitter.com/CandaceDrmr Sent from an Apple device On 15 Jan 2016, at 8:05 pm, Jen Colley <jencol...@hotmail.com <mailto:jencol...@hotmail.com> > wrote: I don't even have an icloud mail set up on my phone. I told it to turn that all off. I will check to be sure but like I said, don't think I have one as an option. Jen -----Original Message----- From: Shermeen Khan Sent: Friday, January 15, 2016 2:07 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: IMy inbox on my phone says I have 1 unread message but actually there's no new email Hi Jen, I had this issue, and it turned out I had a message or two from Apple in my ICloud mail account, which I didn't even realize was a mailbox set up on my phone. If you hit the back button when you're in your Hotmail inbox, you might see the ICloud mail as an option, and then you can go in there and clear any messages you see. hth, Shermeen On 1/15/16, Jen Colley <jencol...@hotmail.com <mailto:jencol...@hotmail.com> > wrote: Hi, I have a hotmail account only in the mail app that comes with the iPhone. The app claims that I have 1 unread email message in my inbox but there is no mail. What do I have to do to fix this. I have tried markng and unmarking messages as unread. I have went through all my folders and checked drafts but still this problem persists. I have even turned off and restarted my phone and still no luck in fixing this issue. Please help if you can. Not sure what else to try since I have no new email. Thanks. Jen -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. 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