I wonder if anyone here uses the InstaCart app and has encountered the same 
problem I have? 

 

I use InstaCart and find it generally accessible. Screens for locating and 
selecting items work well. The search feature works well. In our area, there’s 
a nice selection of stores: Costco (you don’t have to be a member to order 
through the app), Whole Foods, Central Market, HEB (two Texas chains operated 
by the same company) and Specks (a liquor and specialty retailer). The persons 
who fill and deliver orders almost always do a good job and are conscientious 
about calling or texting if substitutions are necessary. In some but not all 
cases, prices are the same as in store prices. And, again in some cases, 
delivery is free. When I’ve had to pay for delivery, which is clearly 
identified in the app, I’ve never paid more than $6 plus a tip, which is set in 
and paid through the app. Compare $6 to a couple hours on the bus or the cost 
of a taxi and InstaCart becomes attractive.

 

The part of the app I find problematic is the page where the user chooses 
delivery times. Date selection is not a problem; that’s a standard picker item 
which works with a swipe up or down. Then the times, in increments of one hour, 
are displayed as separate items. Selecting a time is very difficult. I’ve tried 
double tapping the item, then moving to the bottom of the screen to move to the 
next stage of ordering, but only to find that item grayed out. Usually through 
some combination of tapping and moving down to the bottom of the screen, I can 
finally make the app work, but it’s tedious. More than once I’ve had to call 
InstaCart to ask to have an improperly chosen delivery time corrected.

 

I’m using IOS 9.x. This may be a standard IOS control I don’t understand or a 
flaw in the app. Does anyone have insight into this issue? Thanks in advance 
for your help.

 

Richard Petty

richard.pe...@earthlink.net

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