Hello Jerry, Just because something doesn't get fixed in what you think is a timely fashion doesn't mean that they don't listen or take it seriously. I also have reported issues to various companies where some were small bugs like maybe just some better labels and others were bigger issues and version after version would come out and the problem persists until one day it gets fixed. One good example is Sonos. I bought my first Sonos multi-room music hardware in 2009 and while it was possible to use it, the experience was not exactly a good one. Even the most important buttons like Play/Pause weren't labelled and for a couple of years I hounded them and nothing was done. Then one day suddenly I received a reply that Sonos was interested in accessibility and they were looking for beta testers. I of course agreed and ever since (at least for the last 4 years now) their commitment to accessibility has been fantastic. Some people also say of Apple that their accessibility team does nothing because something somebody reported wasn't addressed. However, bugs are constantly fixed and with every new major release some new features are introduced some of which are pretty major improvements. I can only repeat that reporting issues is important even if there is not always instant gratification or even results after a longer period of time. It is one thing to deal with a developer like Winston from Voice Dream Reader/Writer who is more or less a one-man show and who can prioritize and implement things much more quickly and efficiently if he thinks an issue needs to be resolved, but companies like Facebook, Apple, Microsoft or Google are huge organisations with tens of thousands of employees all over the world and requests like you describe get documented and entered in some database by people who most likely have nothing at all to do with the implementation and the more something is reported the more I am sure it climbs up the ladder of priority which of course doesn't mean that not many months may pass before an actual developer is asked to look at it and fix it. Then that takes more time and after its done it needs to be rolled out in a release, most likely after more time is spent testing and so on.
Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Jerry Mader Sent: Wednesday, July 13, 2016 2:57 AM To: viphone@googlegroups.com Subject: Re: Facebook live > I honestly think, that unfortunately that Facebook's accessibility team is a > joke! I have reported and reported these problems way before I even came out > here to ask for help. I went to them first. I reported it back when it was > broken when they released Facebook version 56.0. When they broke it the first > time and it still remains broken with everything update I'm seeing. That's > what angers me! They tell us they have a accessibility department they got a > form for one, but they don't use it. I reported a few other things that have > went wrong with regard to Facebook not allowing people to share posts it for > more people post and one of them people that share the post isn't on your > timeline. It should still let you share because the cited can do it. So I > reported it they never fixed it. What's the point to reporting problems when > nobody does anything? I just thought I would throw it out there. Thanks. > Jerry Mader -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
