Hi Jen, Sorry! I got behind with my mail for a while there!!
Below is a link to the trouble-shooting instructions for getting your BotVac Connected with your phone over the wifi. Also, they do have both online chat support or a number to wring for direct help. The first question has to be, are you sure your Router is working on the lower 240 setting? I may not be quite accurate there, but it can't work on the 500 setting. I seem to remember getting in a bit of a mess with mine, first time setting it up, and I had to do the wifi reset by pressing the front right corner of the straight edged bumper while holding down the right button for a few seconds. I think this is described on the below linked webpage. Once reset, I had to get sighted help to set up the wifi on the Bot again. I remember that until I did this, I could get it to be a temporary access point for me. I think I used this page to trouble-shoot, so, good luck!! Please keep me posted, Sandy. https://www.neatorobotics.com/support/articles/wi-fi-troubleshooting-steps-to-take-if-you-are-having-trouble-connecting-your-neato-botvac-connected-robot/ sent from the dark side of the moon -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.