If you have an Apple Store near it maybe worthwhile for you to make a Genious 
Bar appointment and see if they can help you with this.

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Vicki Ratcliffe
Sent: Saturday, August 27, 2016 4:28 PM
To: viphone@googlegroups.com
Subject: Can not enter pass code on iPhone


     Perhaps someone can write to me off list at vicki.ratcli...@gmail.com to 
give suggestions.

     Yesterday I had my iPhone 5 on and when taking Amtrak home charged the 
phone.  When starting to charge it, I noticed that there was not any speech and 
I tried to enter the pass code when the screen reader finally worked.  When 
plugging the phone in to the mac today, it said “iphone disabled” and even last 
night after the speech came on, I could not enter a code.

     The phone is backed up to iTunes but iTunes does not connect to it using 
the mac since I can not enter the pass code.  Calling Apple, I learned that I 
would have to erase the phone and then restore it through iTunes.

     Will voiceover work using recovery mode or what is the best way to erase 
and restore the phone.  I have not forgotten the code at all but now do not 
have use of a phone.

     Thanks for any input that you can provide.

Vicki Ratcliffe

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