Are you sure that all your other important details were input correctly?
(Postcodes and such?)
-----Original Message-----
From: Terri Stimmel
Sent: Wednesday, September 07, 2016 6:50 PM
To: viphone@googlegroups.com
Subject: Need help troubleshooting verification code problem
Hello everybody,
Yesterday I asked how do you update my card info. I got great information,
which I really appreciate.
However, I keep running into a problem, and I don't know what to do about
it. I am hoping someone can help me figure this out.
When I use my iPhone, and I go into settings, and then into iTunes and App
Store, and then view my ID, I enter my password. This goes fine. Good I am
told that a verification code has been sent to my other device, which is of
course my iPad mini. So I go to the iPad mini, and I see the code. It's a
six digit code.
I go back to the iPhone, and I enter in the code just as I read it on my
iPad mini.
However, I have tried this three times now, and every time I try, I am told
that the verification has failed. I know I am entering the correct numbers,
as I see them. I even tried to enter them backward ones, just to see if that
might make a difference. But of course, it did not.
I don't know what else to do. I need to update this information. I'm rather
frustrated! I tried going to the App Store like someone else on the list
suggested, but I couldn't figure out how to view the information that way.
Plus, I figured that I would just run in to the same situation. Can anyone
possibly help me?
Or give me suggestions on how to get this taken care of? This is ridiculous!
You shouldn't be so difficult, and I don't understand why it is for me.
Thank you, and I hope to hear back from someone.
Terri
Sent from my iPhone
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