I'm not with AT&T, but I have been an AT&T custoemr before, and can recall many instances on their site where there were accessibility issues. Good luck in your dialog with them. I hope they fix their issues.
Wayne On 9/9/16, Robin Frost <robin...@gmail.com> wrote: > Hi, > My apologies if this strays from the strictest definitions of this list but > since it does directly relate to upgrading or preordering devices as well as > touching on the accessibility of an app perhaps it still fits. > I’m just curious if any other listers went through the process of upgrading > a device on their AT&T accounts either via their My AT&T app or via their > site with a screen reader? > My experience was that while most of the information both in the app and on > the web page could easily be read there were some standard type elements > which for some reason couldn’t be executed in the app or on the site using > VoiceOver or a screen reader. > Since I’m attempting to dialog with AT&T in an effort to hopefully improve > their accessibility specifically in this area I thought it might be helpful > to gage the experiences of others should there be any. > It was my experience for instance that in the iOS app the process of moving > through the steps went great until you reached the point at which you were > to select your color and storage capacity. Those elements appeared as a link > for instance for color but when one tried to double tap on it or any other > gesture you could imagine nothing happened. At this juncture you were good > and stuck with no way forward. > On the website interestingly the elements for color selection and storage > capacity appeared as check boxes in Internet Explorer which worked fine but > list boxes in FireFox which couldn’t be executed with any of the 3 windows > screen readers I had at my disposal. And in Internet Explorer the continue > links that advanced you through each step and its accompanying page were > quite tricky to activate and only did so with one screen reader. > If anyone had experiences that were either similar or differed from that > which I had I’d love to hear about it so as to most affectively communicate > with AT&T in an effort to make this upgrade area better for us all going > forward. By and large I feel AT&T has done a decent job concerning > accessibility both in their iOS app and on site. Here’s hoping this glitchy > area can be ironed out too. > Robin > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- Follow me on Twitter at: www.twitter.com/wcmerritt My website: www.wayneism.com My book list: www.wayneism.com/books.php -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
