Beverly,

I continually download updated apps to my Windows 7 computer using iTunes 
whenever I install an upgrade. Therefore, I have a history of various app 
versions on my computer that I can pick from to reinstall if a later upgrade 
breaks accessibility or has some other bug. I simply uninstall the problem app 
from my iPhone and then paste the backup on my computer into the Automatically 
Add to iTunes folder and the older app is reinstalled.

Alan Lemly

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Beverly Hunter
Sent: Friday, February 24, 2017 10:32 PM
To: [email protected]
Subject: Re: problem up updated Dropbox

How are you able to reinstall an older version?


Sent from my iPhone

> On Feb 23, 2017, at 5:04 PM, Alan Lemly <[email protected]> wrote:
> 
> I contacted Dropbox Support using the Feedback button from within the app and 
> it was accessible and easy to use. I actually got a reply from a human via 
> email the next day but it read like a boilerplate script and said my comments 
> would be forwarded to the appropriate party for investigation. In the 
> interim, I removed Drop[box 36.2 from my iPhone 7 and reinstalled version 
> 34.2 which doesn't have the bug.
> 
> Alan Lemly
> 
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On 
> Behalf Of Richard Turner
> Sent: Thursday, February 23, 2017 3:18 PM
> To: [email protected]
> Subject: Re: problem up updated Dropbox
> 
> 
> I went through Dropbox's support page and finally got to where I could send 
> in a report.
> I went into great detail with my explanation and had selected mobile iOS and 
> my device through there crazy web contact form.
> I got a response that I hope was computer generated, because if it was from a 
> human, it means they hire people who cannot read.
> The response just directed me back to the web site for mobile device support 
> around using the camera upload feature. I never mentioned the camera or 
> photos.
> Very sad.
> Richard
> 
> 
>> On Feb 23, 2017, at 7:51 AM, "[email protected]" <[email protected]> wrote:
>> 
>> Hi all, I am also having this issue with my new i-phone 7, but it 
>> still works fine on my old 5 s.  It also works for putting files in 
>> to voice dream reader on the 7.
>> 
>> Have a good one:
>> John
>> 
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